Channel manager Work, Jobs in Chiswick, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
14d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Channel Operations Manager
BBC —London
- £53,000 - £60,000 a year
- Full-time
- Contracts
- Negotiation
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
9d
Retail Trainee Manager
Majestic Wine Warehouses Ltd. —Twickenham
- Weekend availability
- Leadership
- Communication skills
- Time management
- Employee discount
- Sick pay
1h
Business Development Executive - Essex, Suffolk and Hertfordshire
PERNOD RICARD UK LTD —London
- Employee discount
Quick apply
3d
Channel Partner Manager
CybSafe —London
- £60,000 - £90,000 a year
- Remote
- Management
- Sales
- Negotiation
Quick apply
Channel Sales Manager
AMFG —London
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
2d
Global Channel Manager Intel
Lenovo —Farnborough
- Full-time
- Microsoft Excel
- Sales
- Business
- Free parking
- Life insurance
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
7d
Engagement Manager
Prescient Healthcare Group —London
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Leadership
- Flexible schedule
Quick apply
1d
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
7d
Assistant Manager - Westfield Stratford City, Abercrombie & Fitch
AFH STORES UK LIMITED —London
- £38,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
National Account Manager - Discount Channel and Tesco
ECOTONE —Camberley
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Internal Communications Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
Delivery Manager – London & South East
LTA —London
- Up to £49,400 a year
3d
Hotel General Manager
Camden Town Hotel —London
- Up to £55,000 a year
- Weekend availability
- Microsoft Excel
- Management
- English
- Employee discount
Quick apply
3d
Operations Manager
Mitsubishi Electric —Hatfield
- Up to £64,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Allocator
French Connection —London
- £26,500 an hour
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee discount
Quick apply

I want to receive the latest job alerts for channel manager in chiswick, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

channel manager jobs in chiswick, gtl

Head Of Customer Experience

Senior Customer Experience Manager

Head of CS - Under 18s Services

Channel Operations Manager

Build to Rent - General Manager

Retail Trainee Manager

Business Development Executive - Essex, Suffolk and Hertfordshire

Channel Partner Manager

Channel Sales Manager

Global Channel Manager Intel

Head of Sales

Engagement Manager

IT Support Assistant

Assistant Manager - Westfield Stratford City, Abercrombie & Fitch

National Account Manager - Discount Channel and Tesco

Internal Communications Manager

Delivery Manager – London & South East

Hotel General Manager

Operations Manager

Allocator

I want to receive the latest job alerts for channel manager in chiswick, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected