Client services occupations Work, Jobs in Choppington, Nbl (with Salaries)

Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
13d
Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
12d
Client Coordinator
Schawk UK Limited —Gateshead
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
7d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Customer Service Representative
REFLEX LABELS LIMITED —Newcastle upon Tyne
- Full-time
- Customer service
- No experience needed
- Organisational skills
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
4d
Customer Service Advisor
Kinaxia Transport & Warehousing —Washington
- Full-time
- CRM software
- Employee discount
Quick apply
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
12d
Business Support Co-ordinator
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
8d
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Client Relations Account Manager - 12 Month FTC
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
Global Service Delivery Coordinator
Cintra HR & Payroll Services —Newcastle upon Tyne
- £26,250 - £29,500 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
22h
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Customer service
- Microsoft Office
- Life insurance
Quick apply
1d
Customer Service Executive
Essentra —Jarrow
- £24,800 a year
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Account Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Client Relations Account Manager
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
2d

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Service Administrator

Dräger UK & Ireland
Blyth

Apply Now

Job details

13 days ago

Benefits

Cycle to work scheme
Canteen
Discounted gym membership
Car scheme

Qualifications

Microsoft Excel
Customer service
Microsoft Office
B2B
IT
Time management

Full job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

Assist internal and external customers in all aspects of Service execution.
The role encompasses all in and outbound communication from the Service team along with Service order generation as well as the fulfilment of the core tasks.
Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange
Invoice Service Contracts and Orders
Service Renewal Quotation generation and follow up.
Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates
Co-ordinate fault call outs for the Field Service Engineers
Review and resolve the Service Error Log
Call handling for all internal and external customer queries in respect to service
Customer issue escalation and resolution
Management and compliance of key team tasks
Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests with respect to service
Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts
Create and maintain accurate quotation data within Draeger systems including but not limited to SAP and CRM
Undertake any other duties and projects in order to meet personal, team and organizational objectives
Maximize potential sales of service contracts through a high level of customer service being provided.

Shared responsibilities

All employees have a responsibility:

to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager - Service Administrator Team Leader

Size of team/environment - Small team of 6 (7 including Team Lead), working within a fast-paced customer service environment

Role Requirements

Education/Qualifications

Educated to Secondary Education level or equivalent commercial experience is essential

Related Experience

IT knowledge: MS Office
Customer orientation

Ability to organise and prioritise
Ability to work as part of a team and as an individual
Reliability
Experienced in phone-based business to business customer service within a specialist team
Experience of working to targets

Skills, Special Competencies

Exceptional Customer Service Skills. - Essential
Knowledge of Draeger Products – Desirable
SAP and CRM – Advantagious
Microsoft Excel-Desirable
Time Management Skills-Esstential
Empathy-Essential
Eye for Accuracy-Essential
Team player
The ability to work using own initative

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days
Flexi scheme
Hybrid working available
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Subsidised canteen
Discounted shopping & leisure vouchers
MyClub Nissan car scheme
Cycle to Work
Gym membership discounts – up to 25%
Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

Apply Now

Refine Your Search

client services occupations jobs in choppington, nbl

Service Administrator

Customer Management Representative (Maternity Cover)

Client Coordinator

Client Success Manager

Customer Service Representative

Customer Relations Clerk

BPL - Relationship Support Executive

Customer Service Advisor

Onboarding Agent

Business Support Co-ordinator

Retentions Advisor

Junior Project Coordinator

Customer Success Lead

Customer Success Manager Supplier

Client Relations Account Manager - 12 Month FTC

Global Service Delivery Coordinator

B2B Support Coordinator - Customer Service - Medical Cannabis

Customer Service Executive

Account Manager

Client Relations Account Manager

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