Managers & analysts Work, Jobs in Chorley, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
1d
Product Data Analyst
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Employee discount
6d
Customer Analytics & Insights Manager
Dominos —Manchester
- Full-time
- SQL
- Mentoring
- Leadership
2d
Business Analyst Manager
AJ Bell —Manchester
- Full-time
- Hybrid work
- Management
- Business
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Business Analyst
Oblige IT —Bolton
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Analyst
SFG20 —Manchester
- £35,000 - £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Employee discount
14d
Funding Analyst
Blackpool & the Fylde College —Bispham
- £38,534 - £42,132 a year
- Free parking
- Annual leave
Lead Data Analyst
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
13d
Business Analyst
The Granite Group —Liverpool
- Up to £39,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
2d
Digital Business Analyst
Amentum —Manchester
- Full-time
- Project management
- Communication skills
- Flexible schedule
Hive EPR Senior Analysts (Community Modules)
Manchester University NHS Foundation Trust —Wythenshawe
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- AI
7d
Product Manager
Ripjar —Manchester
- Remote
- Product management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Intermediate Business Analyst
HippoDigital —Manchester
- £38,500 - £47,000 a year
- Agile
- IT
- In-person
- Employee discount
2d
Hive EPR Application Analyst
Manchester University NHS Foundation Trust —Wythenshawe
- £39,959 - £48,117 a year
- Full-time
- University
- AI
7d
Data Analyst - VIE
Safran —Burnley
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
Programme Manager
ANS Group Limited —Manchester
- Full-time
- Azure
- Analysis skills
- Project management
Product Manager
System C —Liverpool
- Full-time
- Mentoring
14d
Sales Support Analyst
Quilter —Liverpool
- Full-time
- Sales
- SharePoint
- Financial services
7d
Transport Carrier Manager UK & Ireland
CHEP —Manchester
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
9d

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
1 day ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

managers & analysts jobs in chorley, lan

Journey Analyst

Product Data Analyst

Customer Analytics & Insights Manager

Business Analyst Manager

Business Analyst

Business Analyst

Funding Analyst

Lead Data Analyst

Business Analyst

Digital Business Analyst

Hive EPR Senior Analysts (Community Modules)

Product Manager

Intermediate Business Analyst

Hive EPR Application Analyst

Data Analyst - VIE

Data Analyst – Liverpool

Programme Manager

Product Manager

Sales Support Analyst

Transport Carrier Manager UK & Ireland

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