call quality analyst Work, Jobs in christchurch (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
7d
Payment Lifecycle Analyst - Swift Monitoring
JPMorganChase —Bournemouth
- Weekend availability
- Communication skills
IT Service Desk Analyst
Practice Plus Group IUC —Totton
- £25,000 - £28,000 a year
- Rotating shift
- Windows
8d
Software Engineer IA Defence
Roke Manor Research Limited —Romsey
- Azure
- Java
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Sales Solution Architect
Roke Manor Research Limited —Romsey
- Sales
- Travel
Sales Solution Architect
Roke —Romsey
- Full-time
- Sales
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DevSecOps Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Azure
- Java
- SQL
Software Engineer IA Defence
Roke —Romsey
- Full-time
- Azure
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Senior Database Engineer
Vitality —Bournemouth
- Computer Science
- SQL
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DevSecOps Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
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Call Quality Analyst
Better —Bournemouth
The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded.
£28,000 a year
Quick apply
7d
NHS 111 Health Advisor
Dorset HealthCare University NHS Foundation Trust —Ferndown
Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
£25,760 - £27,476 a year
8d

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
7 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

call quality analyst jobs in christchurch

Call Quality Analyst

Payment Lifecycle Analyst - Swift Monitoring

IT Service Desk Analyst

Software Engineer IA Defence

Sales Solution Architect

Sales Solution Architect

DevSecOps Engineer

Software Engineer IA Defence

Senior Database Engineer

DevSecOps Engineer

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