Complaints manager Work, Jobs in Chryston, Nlk (with Salaries)

Team Manager - Glasgow (Family Wellbeing Service)
Includem —Glasgow
- £38,354 a year
- Weekend availability
- Management
- English
- In-person
- Store discount
- Annual leave
Quick apply
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
11d
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
10d
People, Capability and Engagement Manager
Ministry of Justice —Glasgow
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
10d
Locality Manager Children & Families
Right There —Glasgow
- £40,700 - £44,436 a year
- Travel
- IT
- In-person
- Annual leave
Team Manager - Onboarding Calculations
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Financial services
- Leadership
- Employee discount
Quick apply
9d
People, Capability and Engagement Manager
Criminal Injuries Compensation Authority —Glasgow
- £42,914 - £46,182 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
10d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
11h
Information Governance Manager (Band 4/HEO)
Health and Safety Executive —Glasgow
- £38,005 - £41,065 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
8d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Team Manager - Onboarding Calculations
Legal & General Investment Management —Glasgow
- Hybrid work
- Financial services
- Leadership
- Employee discount
9d
Case Reviewer (Glasgow)
OFGEM —Glasgow
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Flexible schedule
1d
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
5d
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- DevOps
- English
- Analysis skills
- Work from home
11d
Operational Intelligence Leader - Glasgow
Department for Work and Pensions —Glasgow
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
3d
Head of Employee & Industrial Relations (ER/IR)
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Human resources
- Annual leave
- Flexible schedule
3d
Stakeholder Manager
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Governance and Secretariat Officer
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Annual leave
- Flexible schedule
1d
Shift Manager - Coatbridge
Oak Furnitureland —Coatbridge
- £30,000 a year
- Full-time
- Time management
- Free parking
- Employee assistance programme
8d
Strategy Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule

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Team Manager - Glasgow (Family Wellbeing Service)

Includem -
Glasgow

Quick apply

Job details

Full-time
£38,354 a year

Benefits

Store discount
Annual leave
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Management
SSSC
GCSE
Social work
English
Leadership
A Level

Full job description

Job Title: Team Manager - Glasgow

Hours and work pattern: Full time. 37 hours per week. 5 days over 7.

Reports to: Assistant Service Manager

Salary: £38,354 starting salary

Holiday entitlement: 28 days per annum plus 9 public holidays. After 5 complete years service annual leave increases to 31 days per annum.

Base: Academy Office Park, Unit 6000, Gower Street, Glasgow, G51 1PR

Purpose & Context of Role

This team Manager post will manage a family wellbeing team alongside additional services. The additional services are still to be agreed at this time. Includem's family wellbeing team is part of the Whole Family Support through General Practice Programme.

Overall, the focus of the Team Manager is to lead and develop a team of professional individuals to be accountable, responsible to take managed risk in order to meet the needs of the young people, their families/carers and service funders from entry through transitions to exit, ensuring outcomes are evidenced and recorded on our Management Information System.

Key Priorities of the Role

Service Delivery

Managing service delivery to maximise capacity and ensure compliance with contract specifications and in line with professional and organisational standards, whilst also evidencing support to YP through transitions beyond Includem. Maintaining a YP focus on relation to services delivered by ensuring best outcomes are achieved and recorded for young people. This includes having an overview of referral priorities, and subsequent support planning, risk assessment, use of A Better Life and the disengagement process in line with SHANARRI indicators. To ensure the referral routes into Includem meet the organsiational purpose and ensure the service delivery remains focused on the high risk, most vulnerable and excluded young people. Actively participate in helpline service and management back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.

Staff

Proactively manage individuals and teams and be accountable for:

Levels of performance of individuals and team: Effective use of the Policies, Procedures and Standards to ensure professional workforce / Transparency and accountability re decision making / Quality of PMDR & supervision provided to all staff / Ensuring a safe working environment through effective risk enablement.

Demonstrate leadership and vision for staff team by: Create shared understanding and vision re strategic objectives / Role model appropriate practice standards and professional boundaries / Adopts a learning culture with team building, team training & team development sessions being evident to increase professional practice / To recognise how dispersed leadership at all levels increase individual capability and evidences better impact for young people and their families/carers / To work collaboratively and effectively with all functional supports & other service staff across the organisation.

Resources Managing

Staff resources & deployment in an effective, efficient and ethical manner, including: Understanding costs / Managing sickness & absence / Monitoring staff activity / Succession Planning.

Ensure auditing and effective management of staff resources in relation to: Petty Cash - Mileage - Deployment activities in relation to YP support planning.

Ability to recognise individual strengths and development areas and actively takes responsibility for continued professional development of self and others. Actively uses the full range of information resources in relation to Includem’s Management Information Systems (MAPS) & reporting frameworks to demonstrate effective tracking and recording of YP outcomes from referral through transition to exit.

Influence

Ensure self-presentation is professional, credible accurate and accountable in external and internal operational relationships in order to / Ensuring more positive outcomes for YP / Ensure effective transitions are achieved for young people to sustain successful independence beyond Includem / Be able to articulate and endorse the Includem framework of intervention and full range of services available / Make a useful contribution to wider strategic/policy agenda internally and externally as necessary.

Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working Models positive leadership that is accountable, positively role models and leads by example. Ensure evaluation of Includem service is happening at all levels and that information is actively recorded and utilised to promote services internally and externally.

Quality Assurance

Quality of work is apparent through effective support planning and into transitions. Quality of work is tracked and monitored through effective supervision.

Auditing and measurement processes evidence that practice is meeting Includem standards, P&P, National Standards and is producing positive outcomes for YP.

KPI’s are effectively delivered, with particular emphasis on feedback from YP, Parent/Carers and transform these into improvements to service/performance. Seek to ensure complaint resolution at the earliest opportunity.

Closing Date: 31st July 2026

Group interviews: 11th August 2026

Individual interviews: 19th August 2026

Job Type: Full-time

Pay: £38,354.00 per year

Benefits:

Company pension
Employee discount
On-site parking
Sick pay
Store discount

Application question(s):

Have you been referred by someone from Includem? If so, who?
Available to work between the hours of 08:00 - 22:00 including weekends?
Are you currently registered with SSSC?

Experience:

Social work: 2 years (required)

Language:

Fluent English (required)

Licence/Certification:

Full UK Driving License and Access to a Roadworthy Vehicle (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in chryston, nlk

Team Manager - Glasgow (Family Wellbeing Service)

Financial Investigator

Investigations Operations Leader

People, Capability and Engagement Manager

Locality Manager Children & Families

Team Manager - Onboarding Calculations

People, Capability and Engagement Manager

Investigations Manager

Information Governance Manager (Band 4/HEO)

Guest Services Manager

Team Manager - Onboarding Calculations

Case Reviewer (Glasgow)

Business Continuity & Facilities Operations Manager

Service Manager

Operational Intelligence Leader - Glasgow

Head of Employee & Industrial Relations (ER/IR)

Stakeholder Manager

Governance and Secretariat Officer

Shift Manager - Coatbridge

Strategy Manager

I want to receive the latest job alerts for complaints manager in chryston, nlk

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