Customer support & client services managers Work, Jobs in Chudleigh Knighton, Dev (with Salaries)

Contact Centre Supervisor
Unity5 —Exeter
- £28,000 a year
- Full-time
- Management
- English
- Supervising experience
- Sick pay
Quick apply
2d
Client Experience Supervisor
Bramah Safeguarding CIC —Exeter
- £32,000 - £35,000 a year
- Full-time
- Team management
- In-person
- Training & development
Quick apply
Customer Care Manager
Kier Group —Exeter
- £21,158 a year
- Part-time
- Continuous improvement
- Flexible schedule
11d
Client Delivery Manager – Mobility
Situ —Exeter
- £36,000 - £40,000 a year
- Training & development
- Employee assistance programme
- Employee discount
Regional Owner Experience Manager
Sykes Holiday Cottages —Salcombe
- £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
10d
Guest Experience Lead
Situ —Exeter
- £32,000 a year
- Training & development
- Leadership
- Employee assistance programme
- Employee discount

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Client Experience Supervisor
Bramah Safeguarding CIC —Exeter
You’ll lead the day-to-day performance of the Guest Experience team, ensuring customers receive a professional, responsive and solutions-focused service.
£32,000 - £35,000 a year
Quick apply
Contact Centre Supervisor
Unity5 —Exeter
You will split your time between keeping our service running smoothly, mentoring our agents, and solving complex puzzles for our customers.
£28,000 a year
Quick apply
2d

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customer support & client services managers jobs near chudleigh knighton, dev

Contact Centre Supervisor

Unity5 -
Exeter

Quick apply

Job details

Permanent | Full-time
£28,000 a year
2 days ago

Benefits

Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Management
Inbound customer enquiry call handling
English
Complaint handling
Lock and unlock routines
Supervising experience
Team management
Computer skills
Customer interaction
Communication skills

Full job description

Contact Centre Supervisor

Location: Exeter

Position Type: Full-time, permanent

Salary: £28,000

About Us & The Role

We are looking for a Contact Centre Supervisor who cares as much about supporting people as they do about hitting metrics. In this role, you will be the heart of our daily operations—the go-to person who keeps the energy high, steps in when things get busy, and makes sure our team has everything they need to succeed.

You will split your time between keeping our service running smoothly, mentoring our agents, and solving complex puzzles for our customers. From jumping on the phones during peak times to keeping our Internal Knowledge Base (IKB) fresh with the latest council insights, your day-to-day life will be varied, fast-paced, and deeply rewarding.

What You’ll Be Doing

Supporting the Team: You will keep a close eye on phone queues to ensure your team is well-supported. When sickness happens or call volumes spike, you will be ready to sign in and take calls alongside them to take the pressure off.
Championing Customer Experience: You will guide our team through tricky situations, listen in to offer real-time praise or advice, and step in to handle customer complaints with empathy and fairness, always keeping staff wellbeing a priority.
Owning Our Knowledge Base: You will make sure our team is never left guessing. You will work closely with our implementation team to onboard new clients, update our IKB with fresh guidelines, and keep everyone up to speed on changing council rules.
Keeping the Wheels Turning: You will oversee the general queries inbox, manage the office environment so everyone has the right tools, and take care of opening and locking up the space.
Driving Improvements: You will gather feedback from the front lines to help us refine our systems, suggest better ways of working to our managers, and brainstorm improvements for council websites.

Who You Are

You’ll be a great fit if you have:

A genuine passion for helping people and creating positive experiences.
Strong communication skills and a natural ability to connect with others.
Experience managing calling queues in a busy environment, with an eye for spotting trends in data.
A calm, comfortable approach to handling escalations and resolving complaints.
A disciplined attitude toward your own time management and a proactive drive to make things better.
Solid IT skills and a curiosity about new technologies.

Bonus points if you have:

Experience working with parking contact centres.
Previous experience leading or managing a team.
Knowledge of MiPermit or Chipside products.

How We Measure Success

We look at the bigger picture to see how we are growing together. Your impact will be seen through:

The happiness and feedback of our customers.
Our team's call handling metrics and overall retention.
The healthy profitability of our contact centre operations.

Sound like you?

We’d love to see your application, send over your CV and if you have any questions please get in touch.

Pay: £28,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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customer support & client services managers jobs in chudleigh knighton, dev

Contact Centre Supervisor

Client Experience Supervisor

Customer Care Manager

Client Delivery Manager – Mobility

Regional Owner Experience Manager

Guest Experience Lead

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