Director of customer service Work, Jobs in Churchill, Wor (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
5d
Regional Director - Covering the West & Midlands
Pest Control Partnership (UK) Ltd —Worcester
- Full-time
- Business development
- Continuous improvement
- Travel
Quick apply
5d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Strategy Director- NEC
Levy —Birmingham
- Up to £90,000 a year
- Full-time
- Hospitality
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Associate Director
Nationwide Building Society —Birmingham
- £42,400 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Travel
Head of Digital Solutions
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- ERP systems
- Travel
- AI
- Employee assistance programme
14d
Head of Sales
Lithia —Wolverhampton
- Sales
- Driving
- Leadership
- Annual leave
- Employee discount
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
Sales and Marketing Director
Survey Solutions —Solihull
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Business development
Quick apply
5d
Financial Sponsors - Associate Director
Shawbrook —Birmingham
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance programme
- Employee discount
Head of Digital Technology Security & Operations
E.ON UK Ltd —Solihull
- Full-time
- Hybrid work
- Travel
13d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Stakeholder liaison
Change management
Continuous improvement
Continuous improvement cycles oversight
Operational strategy development
Change leadership
Customer support
Leadership
Communication skills
Operations leadership experience

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

director of customer service jobs in churchill, wor

Head of Branch Support

Head of Customer Operations

Regional Director - Covering the West & Midlands

Area Customer Service & Logistics Director UK&I

Strategy Director- NEC

Associate Director

Head of Digital Solutions

Head of Sales

ICS Sales Director - South

Sales and Marketing Director

Financial Sponsors - Associate Director

Head of Digital Technology Security & Operations

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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

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