Client services occupations Work, Jobs in Cirencester, Gls (with Salaries)

Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Client Service Executive (Fixed-term Contract)
Audley —Witney
- £28,500 - £31,500 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Customer Service Representative - Part Time
Western Global —Engine Common
- £26,000 - £27,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Coordinator
MP Filtri —Evesham
- £27,000 - £28,500 a year
- Full-time
- Customer service
- ERP systems
- In-person
- Free parking
- Life insurance
Quick apply
8d
Customer Service Coordinator
Macfarlane Group —Cricklade
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Client Service Advisor
Tmgroup —Swindon
- £24,788 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Customer Success Advisor
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
4d
Complaints Case Manager
Thames Water Utilites —Swindon
- From £27,040 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
B2B Customer Relationship Manager
Ecotricity —Stroud
- £25,550 - £29,410 a year
- Hybrid work
- CRM software
- Computer literacy
- Salesforce
- Employee discount
Senior Partner Success Advisor
Onecom —Gloucester
- Monday to Friday
- CRM software
- Customer service
- IT
- Employee discount
Quick apply

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Client Service Executive (Fixed-term Contract)
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5d

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Customer Success Executive (Junior)

Harris Computer Systems -
Swindon

Apply Now

Job details

Full-time
£325 a day

Benefits

Annual leave

Qualifications

CRM software
Sales support
Customer service
Sales administration
Microsoft Office
Organisational skills
Customer support
Communication skills
Time management

Full job description

Rialtas, part of the global Harris Computer family, is looking for a motivated and customer-focused Customer Success Executive (Junior) to help build and strengthen relationships with our valued customers.

This is an exciting opportunity for someone looking to develop a career in Customer Success. Whether you have experience in customer service, account coordination, sales support, administration, software support, or you're a recent graduate looking to start your career, we'd love to hear from you.

Working closely with our Head of Sales and wider teams, you'll learn how to manage customer relationships, improve customer satisfaction, and identify opportunities to help our customers get the most value from our solutions.

Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.

What you will do

As a Customer Success Executive (Junior), you will:

Customer Retention & Growth

Support the delivery of our customer success strategy to strengthen relationships with existing customers.
Build positive relationships with customers through regular communication and proactive engagement.
Support key customer accounts, helping to ensure high levels of customer satisfaction and engagement.
Assist in identifying opportunities for upselling and cross-selling within existing customer accounts.
Work closely with the Head of Sales to support customer communications, campaigns and engagement activities.
Contribute to initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS).

Revenue & Performance Management

Support activities that help improve customer retention and reduce customer churn.
Assist in identifying opportunities to increase customer value and engagement.
Work towards agreed Customer Success and sales-related KPIs.
Monitor customer activity and help maintain accurate records of customer interactions and outcomes.
Support the team in tracking key metrics such as customer satisfaction, retention and engagement.

Collaboration & Communication

Work closely with the Head of Sales to support customer growth initiatives and communication plans.
Collaborate with Professional Services and other internal teams to ensure a positive customer experience.
Build strong working relationships across the business to help deliver excellent customer service.
Share customer feedback and insights to support continuous improvement of our products and services.

Reporting & Insights

Maintain accurate customer records, activity updates and account information within CRM systems.
Assist in preparing reports on customer engagement, retention and satisfaction.
Support the development and maintenance of Customer Account Plans for key customers.
Help identify customer trends, risks and opportunities and share these with the wider team.
Contribute to data-driven decision making through accurate reporting and administration.

What we are looking for

We're looking for someone who is enthusiastic, organised and enjoys working with people and who embodies our values (harriscomputer.com).

Skills & Experience

We welcome applications from candidates with experience in:

Customer Service
Customer Support
Account Coordination
Sales Support
Administration
Relationship Management

or graduates looking to start a career in Customer Success.

You don't need previous Customer Success experience to be successful in this role.

We would love to see:

Excellent communication and interpersonal skills.
A genuine passion for helping customers.
Strong organisational and time management skills.
Confidence building relationships with a variety of stakeholders.
A willingness to learn and develop new skills.
Good attention to detail and problem-solving abilities.
Experience using Microsoft Office and CRM systems would be beneficial but is not essential.

Personal Attributes

Positive and proactive attitude.
Customer-focused mindset.
Eager to learn and develop.
Team player who enjoys collaborating with others.
Adaptable and comfortable working in a growing business environment.

About Us

Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant

Rialtas employment Policy

Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.

Apply Now

Refine Your Search

client services occupations jobs in cirencester, gls

Customer Success Executive (Junior)

Client Service Executive (Fixed-term Contract)

Customer Service Representative - Part Time

Customer Service Coordinator

Customer Service Coordinator

Client Service Advisor

Customer Success Advisor

Customer Service Advisor

Complaints Case Manager

B2B Customer Relationship Manager

Senior Partner Success Advisor

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