Assistant to the Housekeeping Manager
About Cotswold Retreats
Cotswold Retreats is headed by a husband-and-wife team who started a holiday lettings firm with just one lodge in September 2019 and are now managing over 60 luxury properties across Gloucestershire.
After a lot of work, they now offer a fully managed service for holiday-home owners, with their current clients praising their professionalism, excellent housekeeping team, and attention to detail.
Cotswold Retreats pride themselves on their high level of guest reviews across Airbnb, Google and Booking.com.
Job brief
We are looking for an Assistant to our Housekeeping Manager to support them in leading our team of cleaners and ensuring we provide excellent standards to our guests.
The role involves helping the Housekeeping Manager with all aspects of their position, including organising employee shifts, training and motivating team members, and checking Holiday Homes for cleanliness and presentation standards throughout. To be successful in this role, you should have a good understanding of cleaning standards for holiday homes and team management abilities.
Ultimately, you will support the Housekeeping Manager to ensure our daily housekeeping operations run smoothly and that guests are satisfied.
Flexibility of hours is important during peak and off-peak times, and your duties may also change during these periods to meet the needs of the business.
Responsibilities
· Help train housekeepers on cleaning and maintenance tasks
· Support the Housekeeping Manager in overseeing staff on a daily basis
· Check rooms and common areas, including stairways and lounge areas, for cleanliness
· Help schedule shifts and arrange for replacements in cases of absence, including employed and contractor cleaners
· Support the recruitment of new staff
· Assist with the management of contracted cleaning companies
· Help establish and educate staff on cleanliness, tidiness and hygiene standards
· Help motivate team members and resolve any issues that occur on the job
· Support the Housekeeping Manager in responding to customer complaints and special requests
· Monitor and replenish cleaning products stock
· Participate in large cleaning projects as required
· Support compliance with safety and sanitation policies in all areas
Requirements and skills
· Work experience as a Housekeeper/cleaner or similar role to a senior position
· Hands-on experience with cleaning tasks, as you will need to lead by example
· Ability to use industrial cleaning equipment and products
· Excellent organisational and team management skills
· Stamina to handle the physical demands of the job
· Flexibility to work various shifts, including Bank Holidays and weekends. Availability to work during school holidays is essential
· Competent in using Microsoft Office and mobile applications
Hours and Pay
Minimum 15 hours a week, rising to 25+ hours per week during peak time.
Hourly rate dependent on experience.
Frequently asked questions
What does an Assistant to the Housekeeping Manager do?
The Assistant to the Housekeeping Manager supports the Manager in making sure housekeepers are completing all tasks correctly and efficiently. They help make sure product orders come through, monitor how well employees are doing, and support the Manager in taking corrective action when necessary to help improve performance levels across the board.
What are the duties and responsibilities of an Assistant to the Housekeeping Manager?
The Assistant to the Housekeeping Manager helps ensure that standards of cleanliness are met. They support the Manager in assigning tasks, inspecting work to ensure it's up to standard, and providing training on how to best handle customers' requests. They help maintain the inventory list in case anything needs replacing and support ordering more supplies when needed most.
What makes a good Assistant to the Housekeeping Manager?
A good Assistant to the Housekeeping Manager is reliable, organised, and able to support the Manager in developing and implementing strategies to improve the functioning of the department. They help operations run efficiently by following standards properly, keeping things running smoothly across the company's properties.
Who does the Assistant to the Housekeeping Manager work with?
The Assistant to the Housekeeping Manager works closely with the Housekeeping Manager, supporting them with the housekeeping team and helping direct Housekeepers on their weekly shifts and tasks. They also support the Manager with hiring new staff and reporting to the company's managers.
Job Types: Part-time, Permanent
Pay: From £14.00 per hour
Benefits:
- Company pension
- Free or subsidised travel
- Sick pay
Ability to commute/relocate:
- Cirencester GL7 5UQ: reliably commute or plan to relocate before starting work (required)
Experience:
- housekeeping: 1 year (preferred)
Work Location: In person
