Job Introduction
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Gloucestershire, Worcestershire, Herefordshire and the wider regional area. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties across locations including Worcester, Ross on Wye, Lydney, Hereford and Swindon. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region three days per week. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast-paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
-
Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
-
Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
-
Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
-
Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
-
Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
-
Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
-
Prepare and support the production of accurate and timely monthly/quarterly client reports.
-
Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
-
Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
-
Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
-
Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements:
-
Strong knowledge of affordable rent housing, residential lettings and the wider property sector
-
Good understanding of housing legislation and current best practice
-
Proven experience in front line housing management
-
Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs
-
Excellent IT skills, including Word and Excel, with strong report writing capability
-
Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plan
