Spa therapist Work, Jobs in Clacton On Sea Co16 (with Salaries)

Head Therapist
Stoke by Nayland Resort —Colchester
- £14.50 an hour
- Organisational skills
- Training & development
- Guest services
- Employee discount
Beauty Therapist
SWB LOUNGE —Sudbury
- From £14 an hour
- Part-time
- Remote
- Customer service
- English
- Free parking
- Sick pay
Quick apply
1d

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Head Therapist

Stoke by Nayland Resort -
Colchester

Apply Now

Job details

£14.50 an hour

Benefits

Employee discount

Qualifications

Mentoring junior staff
Compliance management
Staff training
Organisational skills
Professional development mentoring
Training & development
Guest services
Stocktaking
Leadership
Communication skills

Full job description

Department: Peake Spa

Closing date: Ongoing

Salary: £14.50 per hour

We are looking for an experienced, passionate and inspiring Head Therapist to join our Spa team. This is an exciting opportunity for a hands-on leader who is passionate about delivering exceptional guest experiences, developing people and driving spa performance.

As Head Therapist, you will support the Spa Manager in leading a high-performing therapist team while maintaining the highest standards of treatment delivery, guest care, training and operational excellence.

About the role:

You will play a key role in supporting the commercial success of the spa through treatment and retail sales, team development and exceptional guest satisfaction. You will lead by example on the spa floor, coaching and mentoring therapists to deliver outstanding treatments and memorable guest journeys.

This is a hands-on leadership role where you will combine operational management, therapist development and guest care to ensure the spa consistently exceeds expectations.

Job responsibilities:

Guest Experience

Deliver exceptional treatment experiences and maintain the highest service standards
Ensure a consistent and professional guest journey in line with SOPs
Support service recovery and professionally resolve guest concerns
Monitor treatment quality and maintain excellent treatment room standards
Promote a guest-focused culture throughout the team

Team Leadership & Development

Lead, coach and mentor Spa Therapists and Senior Spa Therapists
Deliver inductions, onboarding and ongoing therapist training
Conduct regular one-to-one meetings and performance reviews
Support therapists with personal development plans and technical skill progression
Maintain accurate training records and compliance documentation
Act as a role model for professionalism, standards and teamwork

Sales & Commercial Performance

Support achievement of spa treatment and retail targets
Maximise sales opportunities through upselling and cross-selling
Promote high-value treatments and retail products
Deliver product knowledge training and treatment demonstrations
Support the Spa Manager with promotions, offers and new initiatives

Operational & Financial Support

Support stock control, stock takes and reporting procedures
Minimise product wastage through effective monitoring and training
Ensure treatment protocols are followed to maintain cost efficiency
Monitor therapist productivity and operational performance
Support operational cover and Duty Manager responsibilities where required

Compliance & Standards

Ensure compliance with all company policies, SOPs and legal requirements
Maintain health & safety, GDPR and audit standards
Ensure safe handling and storage of professional products
Keep training, risk assessment and compliance records up to date
Ensure all mandatory training is completed within required timeframes

Qualifications or desired skills:

Previous experience in a senior spa therapist or supervisory role
Recognised beauty/spa therapy qualifications
Strong leadership and team development skills
Passion for delivering outstanding guest experiences
Excellent communication and organisational skills
Commercial awareness with experience driving treatment and retail sales
A hands-on, positive and professional approach
Strong knowledge of spa operations, treatment standards and compliance

What we offer:

A supportive and professional team environment
Ongoing training and development opportunities
Career progression within a growing hospitality business
Staff benefits and discounts
The opportunity to be part of a passionate and guest-focused team

Guest Experience

Deliver exceptional treatment experiences and maintain the highest service standards
Ensure a consistent and professional guest journey in line with SOPs
Support service recovery and professionally resolve guest concerns
Monitor treatment quality and maintain excellent treatment room standards
Promote a guest-focused culture throughout the team

Team Leadership & Development

Lead, coach and mentor Spa Therapists and Senior Spa Therapists
Deliver inductions, onboarding and ongoing therapist training
Conduct regular one-to-one meetings and performance reviews
Support therapists with personal development plans and technical skill progression
Maintain accurate training records and compliance documentation
Act as a role model for professionalism, standards and teamwork

Sales & Commercial Performance

Support achievement of spa treatment and retail targets
Maximise sales opportunities through upselling and cross-selling
Promote high-value treatments and retail products
Deliver product knowledge training and treatment demonstrations
Support the Spa Manager with promotions, offers and new initiatives

Operational & Financial Support

Support stock control, stock takes and reporting procedures
Minimise product wastage through effective monitoring and training
Ensure treatment protocols are followed to maintain cost efficiency
Monitor therapist productivity and operational performance
Support operational cover and Duty Manager responsibilities where required

Compliance & Standards

Ensure compliance with all company policies, SOPs and legal requirements
Maintain health & safety, GDPR and audit standards
Ensure safe handling and storage of professional products
Keep training, risk assessment and compliance records up to date
Ensure all mandatory training is completed within required timeframes

Apply Now

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