guest service agent Work, Jobs in clapham (with Salaries)

Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
5d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
8d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
2d
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
10d
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
2d
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Front Desk Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Night Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Hospitality
- Hotel
- Front desk
20h
Rooms Reservatons Agent
The Chancery Rosewood —London
- Full-time
- English
- Hotel
- Employee discount
- Life insurance
Quick apply
1d
Reservations Agent
Lost Property St. Paul's - A Curio Collection by Hilton —London
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
22h

I want to receive the latest job alerts for guest service agent in clapham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Reservations Agent, Pre-Opening - The St. Regis London

Marriott International, Inc -
London

Apply Now

Job details

Full-time
5 days ago

Benefits

Company pension
Canteen
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Hospitality
Organisational skills
Guest services
Communication skills

Full job description

Additional Information
Job Number26066000
Job CategoryReservations
Location37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Reservations Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Reservations Agent, you will play a key role in shaping the first stage of the guest journey, delivering a seamless and personalised booking experience that reflects the elegance and standards of the St. Regis brand. Acting as a primary point of contact, you will manage reservations with precision, professionalism and a strong focus on guest satisfaction, ensuring every interaction is handled with care and attention to detail.

Key Responsibilities

Process all reservation requests, changes and cancellations accurately and efficiently
Identify guest needs and recommend appropriate room types, rates and packages
Verify room availability and confirm bookings in line with hotel policies
Explain booking conditions, including guarantees, special rates and cancellation policies clearly
Record and accommodate guest preferences and special requests wherever possible
Provide detailed information about hotel facilities, services and room features
Maximise revenue through effective selling techniques and upselling opportunities
Maintain accurate records within the reservation system, ensuring all data is up to date
Apply correct codes and rates for special reservations, including corporate, travel agent and promotional bookings
Handle guest enquiries and concerns professionally, following escalation procedures when required
Collaborate with Front Office, Sales and other departments to support a seamless guest experience
Maintain confidentiality of guest information and adhere to company policies and procedures

Core Competencies

We are seeking a professional and detail‑oriented individual who demonstrates a passion for guest service and luxury hospitality. You should have:

Previous experience in reservations, Front Office or guest services, ideally within a luxury hotel environment
Strong understanding of reservation processes, systems and revenue optimisation
Excellent communication and telephone skills, with a polished and professional approach
Strong attention to detail and accuracy in handling bookings and guest information
Ability to work efficiently in a fast‑paced, high‑standards environment
Strong organisational skills, with the ability to manage multiple tasks simultaneously
A proactive and service‑driven mindset, anticipating guest needs and preferences
Confidence in using computer systems and reservation platforms
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, working closely with multiple departments to ensure guest satisfaction

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide

Career Development

Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service agent jobs in clapham

Reservations Agent, Pre-Opening - The St. Regis London

Front Desk Agent

Welcome Desk Agent

Front Office Team Member (Camden Lock)

Guest Service Agent

Guest Experience Agent, Pre-Opening - The St. Regis London

Guest Service Agent

Reservations Agent

Reservations Agent

Luggage Porter

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

Guest Services Agent

Overnight Guest Services Agent

Night Guest Service Agent

Guest Relations Agent

Front Desk Agent - JW Marriott Grosvenor House

Night Guest Service Agent

Night Front Desk Agent

Rooms Reservatons Agent

Reservations Agent

I want to receive the latest job alerts for guest service agent in clapham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected