senior customer service representative Work, Jobs in clapham (with Salaries)

Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
6d
Homes Committee Member
The Riverside Group —London
- Part-time
- Customer service
- English
- Leadership
5d
Entry Level SDR (HF13414181)
Flourish —London
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
2d
Assistant Store Manager - Orpington
Oak Furnitureland —Orpington
- £46,000 - £50,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Head of Later Living
Metropolitan Thames Valley —London
- £88,311 - £92,959 a year
- Full-time
- Presentation skills
- Communication skills
Quick apply
7d
Sales Development Representative
Zuora —London
- £52,000 a year
- Hybrid work
- Sales
- Business development
Estate Manager - Regents Place
British Land —London
Head of Waste Services and Development
tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
23h
Complaints & Resolution Caseworker
A2Dominion Housing Group Ltd. —London
- £34,957 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
6d
Course Coordinator London Central Family
St Giles International —London
- £779 - £794 a week
- English
- Master's degree
- Supervising experience
Account Executive, Europe
MarqVision —London
- £164,000 - £188,000 a year
- Sales
- English
Head of Retail - UK & Ireland
Hugo Boss —London
- Management
- Customer service
- Human resources
Associate Director - Customer Success Management (Insurance)
Moody's —London
- English
- Bachelor's degree
- Travel
Group Head of Data and Insights
DfT Operator —South East London
- Up to £126,300 a year
- Full-time
- Annual leave
Quick apply
1d
Security Manager
UniTrust —London
- £57,000 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
14d
Change Coordinator Service Planner
CBRE —London
- Full-time
- Maintenance
- Communication skills
Strategic HR Business Partner
Avanti West Coast —London
- Full-time
- Travel
13d
Events Coordinator - Kings Cross Estate, London
Savills Management Resources —London
- £35,000 - £40,000 a year
- Weekend availability
- Management
- Administrative experience
- Communication skills
5d
Customer Care Team Lead (FTC - Mat Cover)
Moneybox —London
- Overtime
- Hybrid work
- Management
- Analysis skills
- Leadership
22h
People Partner
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Microsoft Outlook
- Project management
- Bachelor's degree
- Annual leave
- Life insurance

I want to receive the latest job alerts for senior customer service representative in clapham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near clapham

Senior Customer Resolution Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Temporary
£42,912 - £46,854 a year
6 days ago

Qualifications

Customer service
English
Bachelor's degree

Full job description

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

The Role:

As a Senior Customer Resolution Officer, you can make your own powerful contribution to Westminster’s success. Housing Services are high profile and vital to maintaining and enhancing the City Council’s reputation, and you’ll play an important role in supporting teams to deliver a better experience for residents.

You’ll work with key partners across Housing to support excellent customer service and help deliver the Fairer Westminster plan and objectives. A big part of the role will be improving and maintaining public perception and resident satisfaction, providing support across Housing Services so issues are handled well and services continue to improve.

You’ll maintain systems, processes and procedures within your area of specialism, contributing to regular monitoring and review so that the service remains effective and responsive. You’ll also need to be flexible and innovative in how you engage with residents and stakeholders, helping find practical ways to resolve issues and support better outcomes.

Working with people will be central to the role. You’ll liaise with internal and external colleagues, organisations and the public, managing and prioritising your own workload to meet deadlines and support service quality and continuity. You’ll also guide colleagues, sharing your knowledge and expertise to support development within the team and make sure key routines are followed.

You’ll work in line with relevant legal, regulatory, policy and procedural requirements, escalating concerns to management where needed. In everything you do, you’ll uphold and promote the Council’s equality and diversity policies, helping ensure residents and colleagues are treated fairly, respectfully and consistently.

Please refer to the Job Description for more information.

About You:

You’ll bring experience of working in a customer-facing team, providing a service to the public within prescribed timescales and in line with policy, procedures and service quality standards. You’ll be used to managing your own workload, keeping accurate records and making sure work is completed within the timescales needed to meet legislative requirements.

Strong customer care skills will be essential. You’ll be able to deal with residents politely, compassionately and flexibly, even when it is not possible to meet their desired outcome. With diplomacy, discretion and strong problem-solving skills, you’ll be confident explaining decisions clearly, handling objections and working towards positive outcomes wherever possible.

You’ll be able to quickly identify the key issues in complex situations, prioritise what needs to happen and gather the right information and evidence to support robust investigations. You’ll also be confident interpreting regulatory or jurisdictional issues and explaining complex advice in simple English, both in writing and verbally.

Building rapport with residents will come naturally to you. You’ll know how to listen carefully, ask the right questions and communicate in a way that feels fair and empathetic. At the same time, you’ll be able to manage a caseload, provide advice on complex issues and maintain high standards of accuracy and professionalism.

You’ll work well with others, building confidence and credibility with colleagues, staff and representatives. Supporting and mentoring colleagues will be part of how you work, and you’ll be open to feedback as a way to keep learning and improving.

You’ll be confident using computer packages, including spreadsheets and word processing tools, to extract, analyse and present information. Well organised and self-motivated, you’ll be able to prioritise tasks and projects, manage your time effectively and stay focused under pressure.

Above all, you’ll bring a strong commitment to equal opportunities, working confidently and compassionately with customers and colleagues from diverse backgrounds. With professional curiosity and a willingness to keep developing your knowledge of policy and legislation, you’ll help generate ideas, solve problems and support continuous service improvement for the benefit of Westminster’s communities.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Apply Now

Refine Your Search

senior customer service representative jobs in clapham

Senior Customer Resolution Officer

Homes Committee Member

Entry Level SDR (HF13414181)

Assistant Store Manager - Orpington

Head of Later Living

Sales Development Representative

Estate Manager - Regents Place

Head of Waste Services and Development

Complaints & Resolution Caseworker

Course Coordinator London Central Family

Account Executive, Europe

Head of Retail - UK & Ireland

Associate Director - Customer Success Management (Insurance)

Group Head of Data and Insights

Security Manager

Change Coordinator Service Planner

Strategic HR Business Partner

Events Coordinator - Kings Cross Estate, London

Customer Care Team Lead (FTC - Mat Cover)

People Partner

I want to receive the latest job alerts for senior customer service representative in clapham

Related Searches

Explore jobs in more locations

About Us:

The Role:

About You:

What We Offer:

Jobseeker tools

Employer Tools

Browse

Stay Connected