Assurance manager Work, Jobs in Clapham Junction, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
4d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
12d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
5d
Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)
Swiss Re —London
- £78,000 - £118,000 a year
- Full-time
- Hybrid work
6d
Senior Quality Assurance Manager
Amiro Solutions Group Ltd. —Watford
- £8,333 a month
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Quick apply
20h
Learning and Development Coordinator
Lumanity —London
- Management
- Organisational skills
- Communication skills
- Annual leave
Group General Manager - South West London
CH&CO —London
- £65,000 a year
- Full-time
- Hospitality
- Management
- Contracts
- Employee assistance programme
- Employee discount
9d
Operations Manager - London
CH&CO —London
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- Contracts
- In-person
- Employee assistance programme
- Employee discount
9d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
5d
Programme Manager (Data)
BBC —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Leadership
6d
Head of Performance Improvement
North London NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Full-time
- Annual leave
5d
Asset Management Compliance Manager
Standard Life —London
- Up to £60 an hour
- Part-time
- Analysis skills
- Financial services
- Annual leave
Risk & Compliance Assurance Manager
Homeprotect —New Malden
- Hybrid work
- Analysis skills
- Machine learning
- Financial services
- Annual leave
- Employee assistance programme
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
12d
Audit Associate (Corporate) – Graduate Scheme, January 2027
haysmacintyre —London
- Communication skills
6d
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
4d
Senior Strategy & Transformation Lead
Central and North West London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
4d
Secretariat Manager
NHS England —London
- £57,528 - £64,750 a year
- Full-time
- Annual leave
6d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

assurance manager jobs in clapham junction, gtl

Head Of Customer Experience

BPO Senior Manager

Strategic Account Manager

Implementation Manager

Delivery Programme Manager

Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)

Senior Quality Assurance Manager

Learning and Development Coordinator

Group General Manager - South West London

Operations Manager - London

Guest Experience & Welcome Manager

Programme Manager (Data)

Head of Performance Improvement

Asset Management Compliance Manager

Risk & Compliance Assurance Manager

Guest Services Manager

Audit Associate (Corporate) – Graduate Scheme, January 2027

Complaints & Information Officer

Senior Strategy & Transformation Lead

Secretariat Manager

I want to receive the latest job alerts for assurance manager in clapham junction, gtl

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