service desk analyst Work, Jobs in clapham town (with Salaries)

Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
6d
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
7d
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Service Desk Analyst
GSMA —London
- Full-time
- Azure
- Microsoft Office
- AWS
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
8d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
5d
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Azure
- Customer service
- Windows
12d
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
5d
Application Support Analyst
Scotiabank —London
- Weekend availability
- Computer Science
- Sales
- Maintenance
- Flexible schedule
Senior Service Desk Analyst
Ki —London
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Service Desk Analyst
Bates Wells —London
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Quick apply
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
7d
Senior IT Service Desk Analyst
TLT —London
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
7d
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Deskside Analyst
Hachette UK —London
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
6d
IT Service Desk Analyst
Bestway Group —London
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
Quick apply
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
Selling System Support Analyst
Your Golf Travel —London
- £28,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
6d

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service desk analyst jobs near clapham town

Service Desk Analyst

Sysco -
Hemel Hempstead

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Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Hemel Heampstead, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

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service desk analyst jobs in clapham town

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst / Manager

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1st Line support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Systems Support Analyst

IT Support Analyst

Application Support Analyst

Senior Service Desk Analyst

Service Desk Analyst

IT Support Engineer

Senior IT Service Desk Analyst

Support Analyst

Deskside Analyst

IT Service Desk Analyst

Technical Support Specialist

Selling System Support Analyst

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Hemel Heampstead - Remote

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