Customer service supervisor Work, Jobs in Claverdon, War (with Salaries)

Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
7d
Assistant Store Manager
Mountain Warehouse —Solihull
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Retail Assistant Manager
Farmfoods —Smethwick
- £32,648.16 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Customer Service Supervisor - Coventry
Volvo Group —Coventry
- Monday to Friday
- Computer literacy
- Hotel
- Supervising experience
- Employee discount
3d
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
Supervisor (full time, 12 month fixed term contract)
Beauty Outlet Ltd —Tewkesbury
- £27,040 - £30,420 a year
- Weekend availability
- Customer service
- Cleaning
- In-person
- Employee discount
Quick apply
5d
Supervisor Stow-On-The-Wold
Trespass —Cheltenham
- Part-time
- Customer service
- Merchandising
- In-person
- Employee discount
Quick apply
5d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
8d
Supervisor
Holland & Barrett —Stratford-upon-Avon
- £14.52 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Store discount
- Employee assistance programme
1d
Apprentice Retail Supervisor
Farmfoods —Smethwick
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
12d
Bar Staff and Team Leaders
The Coach House —Stratford-upon-Avon
- £12.71 an hour
- Part-time
- Bar
- Customer service
- Basic maths
- Employee discount
Quick apply
8d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Wedding, Banqueting and Social Events Supervisor
Kew Green Hotels - Commercial Hub —Rugby
- Full-time
- Hotel
- Business development
- Team management
- Employee assistance programme
- Employee discount
Quick apply
1d
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- English
- Team management
- Communication skills
Supervisor/Manager Part-Time
Claire's —Coventry
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Supervisor
The White Company —Birmingham
- Mentoring
- Training & development
- Leadership
- Employee discount
Floating Parts Supervisor
Johnsons Cars —Birmingham
- £28,700 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Retail Supervisor
Wickes —Redditch
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Training & development
- Annual leave
- Employee discount
Supervisor
Lush —Birmingham
- £14.45 an hour
- Temporary
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d

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customer service supervisor jobs near claverdon, war

Team Leader – Aspire Lounge - Birmingham Airport

Swissport International AG -
Birmingham

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Customer communication
Customer service
Computer literacy
Coaching
Mentoring junior staff
Client communication
Microsoft Office Suite
Cost control
Performance management
Supervising experience
Team management
Mentoring
Computer skills
Professional development mentoring
Customer interaction
Guest services
Business coaching
Communication skills

Full job description

Overview:

Lounge Team Leader- Level 4

Location: Birmingham Airport

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary:

As a Team Leader you will report to the Assistant Manager and be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key responsibilities:

Leadership:

Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Coach and mentor staff in order to maintain professional standards.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.

Essential Skills:

Can communicate clearly with your people to help them understand the company’s strategy and goals.
Be able to build positive and trusting relationships
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility to enable contingency time.
Provide feedback to the team on operational results to ensure service standards are always upheld.
Personal and professional integrity of the highest order.
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
Adhoc reasonable requests by local leadership team.

KPI’s

Health and Safety.
Customer feedback / satisfaction via NPS.
Efficiency of staffing on a shift-by-shift basis.
Cost of sale controls.
Employee Satisfaction.

Qualifications:

Qualifications and Competences:

Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
Coaching and mentoring skills preferable but not essential.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L3.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Supervisory Training
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Apply Now

Refine Your Search

customer service supervisor jobs in claverdon, war

Team Leader – Aspire Lounge - Birmingham Airport

Assistant Store Manager

Retail Assistant Manager

Customer Service Supervisor - Coventry

Sr. Supervisor Customer Success

Supervisor (full time, 12 month fixed term contract)

Supervisor Stow-On-The-Wold

Customer Services Team Leader

Supervisor

Apprentice Retail Supervisor

Bar Staff and Team Leaders

Helpdesk Team Leader

Customer Service Team Leader

Wedding, Banqueting and Social Events Supervisor

Operations Supervisor, Quick Commerce

Supervisor/Manager Part-Time

Supervisor

Floating Parts Supervisor

Retail Supervisor

Supervisor

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