Helpdesk administrator shifts Work, Jobs in Clavering, Ess (with Salaries)

Helpdesk Contracts Administrator
JCW Energy Services Ltd —Royston
- £25,000 a year
- Overtime
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme

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Helpdesk Contracts Administrator

JCW Energy Services Ltd
Royston

Quick apply

Job details

Temp to perm | Full-time
£25,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Bilingual
English
Data entry
IT
Phone etiquette
Communication skills

Full job description

Summary of Position

To provide administrative helpdesk support to JCW Managed Services lead and supported contracts within the M&E Facilities Management industry.

Managed Services is a division of JCW that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of JCW with the call centre function, data and reporting element. We are the only division of JCW to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.

Specific Requirements/duties

· To manage inbound customer telephone calls

· To manage inbound customer dedicated inboxes

· To log, triage and dispatch emergency call outs

· To respond to day-to-day customer enquiries

· To produce monthly customer reports

· To raise supplier purchase orders and invoices

· To follow up with supply chain and service team for job attendance

The Person

· Strong communication skills both written and verbal

· Good knowledge of Microsoft packages

· It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously

Benefits:

Company events
Company Work Place Pension Scheme
PerkBox for monthly discount and benefits
Overtime payable on call out escalation

Schedule:

Day shift
Monday to Friday - 8:30am-5pm
OOH on call cover - Rota

Work Location: In person

Job Type: Full-time

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Referral programme

Schedule:

Monday to Friday

Ability to commute/relocate:

Cambridge, Cambridgeshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Adminstration: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Pay: £25,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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Helpdesk Contracts Administrator

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