integration lead Work, Jobs in clavering, ess (with Salaries)

Customer Transformation Lead
Delta Housing —Chelmsford
- £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
3d
Functional Integration Lead - Missile
MBDA —Stevenage
- £53,000 - £58,000 a year
- Overtime
- Hybrid work
- Data analysis skills
- Communication skills
- Free parking
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Land Ceptor Ground Integration Trials Lead
MBDA —Stevenage
- £52,000 - £57,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Analysis skills
- Business
- Employee discount
Human Resources Business Partner (Medical Staffing Lead)
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Management
- Travel
14d
Technical Director-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
2d
Solutions Architect
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- Employee discount
Business Transformation Lead
Graphcore —Cambridge
- SQL
- AI
- Communication skills
1d
Tech Lead
Egg Free Cake Box —Enfield
- £70,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
8d
PLM Integration Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- ERP systems
- Communication skills
4d
Scientist II, Peptide Drug Discovery
Parabilis Medicines —Cambridge
- £120,000 - £145,000 a year
- Doctoral degree
- Laboratory experience
- Scripting
Metal Fabrication Supervisor- Production
Datalec Precision Installations —Buntingford
- ERP systems
- Continuous improvement
- Quality control
Quick apply
Deputy Dean of School
University of Hertfordshire —Hatfield
- £85,320 - £92,545 a year
- Full-time
- Management
- Doctoral degree
- Bachelor's degree
- Annual leave
Scientific Consultant
Genedata —Duxford
- Full-time
- Remote
- Travel
- Scripting
- Communication skills
- Annual leave
Head of Growth
Pretty Lavish —Widford
- Merchandising
- Leadership
Quality Systems Manager
TECNIQ —Witham North
- Up to £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- Travel
- Free parking
- Life insurance
Quick apply
3d
OneSource Laboratory Services Site Director
PerkinElmer —Stevenage
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Tech Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Azure
- Java
- SQL
- Employee discount
Finance Transformation Lead
Delta Housing —Chelmsford
- £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d

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Customer Transformation Lead

Delta Housing
Chelmsford

Apply Now

Job details

Full-time
£65,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Operations management
Customer service
Change management

Full job description

We are looking for a Customer Transformation Lead to lead the transformation of customer services required to successfully integrate CHP and Estuary into Delta, ensuring continuity of service at Day 1 while designing and delivering improved customer journeys and service models for the future organisation.

The role is responsible for ensuring that all transformation activity considers and enhances the customer experience, aligning services, processes and systems to deliver a consistent, high-quality service to residents.

The postholder will play a key role in embedding a customer-first approach across the programme, ensuring that integration decisions support both operational stability and long-term service improvement.

What you'll be doing

Lead the development and delivery of the Customer Transformation approach, aligned to the overall integration plan and long-term strategy
Lead the Customer Workstream, ensuring that customer services are aligned and operationally ready for Day 1 with minimal disruption to customers
Oversee the mapping and design of current and future customer journeys, identifying opportunities to simplify, standardise and improve services
Ensure that the customer impacts of all integration and transformation initiatives (including systems, processes and policy changes) are identified, assessed and managed effectively
Work closely with other Transformation Leads (People, Property and other team members) to ensure a joined-up approach to service delivery and customer experience
Provide input into operational and technical projects (e.g. housing management system integration, contact centre changes) to ensure customer experience and service performance are fully considered

What we are looking for

Relevant professional qualification or training in service design, customer experience or operational management (or equivalent experience)
Proven experience leading Customer Service transformation, ideally within large-scale transformation programmes or mergers in the housing or public sector
Strong understanding of customer journeys, service design and operational service delivery, with experience improving services across multiple channels (e.g. contact centres, digital, housing services)
Experience of assessing and managing the customer and service impacts of transformation initiatives, including system implementations (e.g. housing management systems), process redesign and service integration
Strong understanding of change management principles and frameworks (e.g. Prosci, ADKAR), with the ability to apply these in operational environments

Please note the office expectancy of this role is as follows: This role is a hybrid working role, and expected in the office a minimum of 1 day a week to facilitate workshops and work closely with stakeholders in the office or on site..

Benefits

The salary for this post will be £65,000 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
Volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

INDMED

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Apply Now

Refine Your Search

integration lead jobs in clavering, ess

Customer Transformation Lead

Functional Integration Lead - Missile

Digital Manager

Land Ceptor Ground Integration Trials Lead

Business Systems, Delivery & Change Manager

Human Resources Business Partner (Medical Staffing Lead)

Technical Director-Location Based Entertainment

Solutions Architect

Business Transformation Lead

Tech Lead

PLM Integration Engineer

Scientist II, Peptide Drug Discovery

Metal Fabrication Supervisor- Production

Deputy Dean of School

Scientific Consultant

Head of Growth

Quality Systems Manager

OneSource Laboratory Services Site Director

Tech Lead

Finance Transformation Lead

I want to receive the latest job alerts for integration lead in clavering, ess

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