Job Details
Job Title: Senior Scheduler
Location: Office Based
Job Type: Full-time, Permanent
Salary: Competitive salary dependent on experience
Full Job Description
Dansflore Ltd operates as part of the Dyno Plumbing franchise network, delivering plumbing and drainage services on behalf of British Gas. We pride ourselves on providing a professional, reliable, and customer-focused service to policyholders and private customers alike.
Due to continued growth, we are looking for an experienced and highly organised Senior Scheduler to join our busy and fast-paced office team.
This is a key operational role responsible for overseeing daily scheduling activities, coordinating engineers efficiently, supporting office operations, and ensuring exceptional customer service standards are maintained at all times.
Responsibilities
- Manage and oversee the daily scheduling and allocation of engineers and appointments
- Plan workloads efficiently to maximise productivity and customer satisfaction
- Monitor schedules throughout the day and make adjustments in response to emergencies and operational demands
- Handle escalated customer enquiries professionally and effectively
- Liaise closely with engineers, office staff, policyholders, and customers
- Support and guide office team members where required
- Maintain accurate records and update internal computerised systems
- Carry out administrative duties including data entry, reporting, and job management
- Ensure all work is completed in line with company procedures and service standards
- Assist management with operational planning and general office coordination
RequirementsEssential Skills & Experience
- Minimum 4 years’ experience in a senior scheduling, coordination, or office management role
- Strong customer service experience with confidence dealing directly with the public
- Excellent organisational and multitasking abilities
- Strong attention to detail and accuracy in data entry
- Professional telephone manner and excellent communication skills
- Ability to work both independently and collaboratively within a team
- Confidence using scheduling software and computerised office systems
- Ability to remain calm and professional under pressure
- Strong leadership skills with the ability to support and motivate colleagues
Benefits
- Competitive salary dependent on experience
- 28 days annual leave including bank holidays
- Your birthday off
- Company vehicle available for site visits if required
- Uniform provided
- Supportive team environment
- Opportunity to join a well-established and growing business working alongside British Gas
Schedule
- Monday to Friday
- Office open hours 8am - 6pm
- Full-time position
Experience
- Scheduling/Coordination: 4 years (required)
- Office administration: preferred
- Customer service: preferred
Work Location
Apply
If you are an organised and motivated professional looking to take the next step in your scheduling or office coordination career, we would love to hear from you.
Please submit your CV and application to apply for this opportunity.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
Work Location: In person
