Franchise manager Work, Jobs in Claygate, Sry (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
Franchise Business Development Manager
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
Franchise Manager
Foodbuy —London
7d
Fleet Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
General Manager
Iceking Restaurants —Epsom
- £35,000 - £40,000 a year
- Full-time
- Restaurant
- Employee discount
6d
Senior Manager, Retail Brand Experience, Global Franchise
Lululemon —London
- Full-time
- Merchandising
- Travel
- Leadership
Regional Integrated Communications Manager, EA SPORTS FC (UKI & Nordics)
Electronic Arts —Guildford
- Hybrid work
- Annual leave
Spaghetti Maths West London franchise manager
Spaghetti Maths West London —Hayes
- From £25 an hour
- Childcare
- Management
- Maths
Quick apply
5d
Used Vehicle Programme Manager
INEOS Automotive —London
- Full-time
- Analysis skills
- Negotiation
Quick apply
Facilities Manager (AVP equivalent)
Morgan Stanley —London
- Full-time
- Project management
- Organisational skills
- Contracts
NPD Process Manager
Watch House - Support Office —London
- £40,000 - £50,000 a year
- Full-time
- Project management
- Communication skills
- Marketing
Quick apply
11d
Brand Manager SpudBros Express
Taster —London
- Hybrid work
- Hospitality
- Quick service & fast food restaurant
- Leadership
Quick apply
Digital Marketing Manager, Franchise
Lululemon —London
- Full-time
- Communication skills
Franchise Regional Manager – India (UK‑based)
Lululemon —London
- Full-time
- In-person
- Leadership
- Communication skills
Creator Relations Associate Manager, UKI – The Sims
Electronic Arts —Guildford
- Hybrid work
- Marketing
- Annual leave
8d
Branch Manager & Art Teacher, art-K Teddington
art-K —Teddington
- £31,713 - £38,296 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
4d
Senior Brand Manager (Mat Cover, 3 days a week)
Pizza Express —London
- Full-time
- Hospitality
- Project management
- Communication skills
Quick apply
12d
Service Delivery and Support Lead - Vice President
PJT Partners —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Marketing Manager
Pizza Express —London
- Full-time
- English
- Project management
Quick apply
Global Rates - SSA Trader - Vice President
JPMorganChase —London
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
6d

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
1 day ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

franchise manager jobs in claygate, sry

Control Centre Duty Manager

Franchise Business Development Manager

Franchise Manager

Fleet Manager - Heathrow Airport

General Manager

Senior Manager, Retail Brand Experience, Global Franchise

Regional Integrated Communications Manager, EA SPORTS FC (UKI & Nordics)

Spaghetti Maths West London franchise manager

Used Vehicle Programme Manager

Facilities Manager (AVP equivalent)

NPD Process Manager

Brand Manager SpudBros Express

Digital Marketing Manager, Franchise

Franchise Regional Manager – India (UK‑based)

Creator Relations Associate Manager, UKI – The Sims

Branch Manager & Art Teacher, art-K Teddington

Senior Brand Manager (Mat Cover, 3 days a week)

Service Delivery and Support Lead - Vice President

Marketing Manager

Global Rates - SSA Trader - Vice President

I want to receive the latest job alerts for franchise manager in claygate, sry

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