Business analytics analyst Work, Jobs in Clayton Le Moors, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
4d
Digital Design & Content Lead
1st Technologies Ltd —Preston
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- IT
- In-person
- Flexitime
- Work from home
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Analyst, Data Analytics - Transaction Services - Manchester
Alvarez and Marsal —Manchester
- Full-time
- Computer Science
- Data analysis skills
- English
Senior Data Analyst
Data Idols —Manchester
- £65,000 - £75,000 a year
- Hybrid work
- SQL
2d
Business Systems Analyst 1
Metropolitan Council —Heywood
- £76,356.80 - £123,926.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Word processing
- Employee assistance programme
- Life insurance
3d
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
1d
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
Specialist Intelligence Analyst
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
14d
Data and BI Analyst
Activate Group Limited —Halifax
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
Quick apply
Digital Performance Analyst
UNRVLD —Manchester
- Full-time
- Hybrid work
- Computer Science
- Marketing
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Senior Fraud & Financial Crime Analyst
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
Quick apply
10d
DATA ANALYSTS
i5 Solutions Europe Limited —Manchester
- Computer Science
- Data analysis skills
- SQL
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT
Data Analyst
Beyond —Manchester
- Hybrid work
- SQL
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Marketing Data Analyst
Hartley Botanic Ltd —Oldham
- Up to £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
4d
Legal Tech Analyst (Entry Level)
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Pricing Analyst
AXA —Manchester
- Analysis skills
- Communication skills
- Python
2d
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
4 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

business analytics analyst jobs in clayton le moors, lan

Journey Analyst

Digital Design & Content Lead

Senior Reporting and Insights Analyst

Analyst, Data Analytics - Transaction Services - Manchester

Senior Data Analyst

Business Systems Analyst 1

PMO Project Controls Analyst - Defence

Data Analyst

Commercial Data Analyst

Specialist Intelligence Analyst

Data and BI Analyst

Digital Performance Analyst

Senior Fraud & Financial Crime Analyst

DATA ANALYSTS

Performance Analyst

Data Analyst

Marketing Data Analyst

Legal Tech Analyst (Entry Level)

Pricing Analyst

Data Scientist

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