Due to continued growth, a fantastic opportunity has arisen for a full-time Onboarding & Compliance Assistant to join the personal injury team of our well-established law firm based in Leeds City Centre. Previous experience of working in a law firm would be a distinct advantage but is not essential.
We are particularly interested in applications from confident self-starters who are not afraid to hit the ground running. Full training will be provided for this new and exciting role.
The duties will include but are not limited to:
Communicating with potential clients by telephone and email
Opening and closing client files, ensuring that all appropriate compliance and risk checks are completed in accordance with regulatory requirements.
- Processing client care
- Archiving closed client files
- Processing conflict search requests
- Processing client ID checks
- Maintaining key spreadsheets.
- Preparing reports, as requested for the Head of department and COLP
- Providing additional administrative support to the Personal Injury team as and when required.
Key Skills & Experience
Previous experience of working in a customer support role is desirable
Strong communication skills, both written and verbal
Proven experience in an administrative role, demonstrating strong organisational skills
Ability to analyse information and solve problems effectively
Excellent customer service skills with a professional approach
- Strong attention to detail and ability to handle confidential information in a professional and discreet manner
- Excellent analytical skills
- Advanced working knowledge of MS Office, particularly Word and Excel
- Excellent keyboard skills – RSA qualifications would be a distinct advantage but are not essential
Qualifications
- 3 or more A levels at grade B or above or acceptable alternatives
About You
- you should have 3 or more A levels at grade B or above or acceptable alternatives
- previous experience of working in a law firm would be an advantage
- previous experience working on a help desk/advice line.
Your Skills
- You should be able to demonstrate:
- excellent communication skills
- exceptional attention to detail
- an excellent telephone manner
- a flexible approach to work, with the ability to multitask
About Us
Our Mission
We aim to be the most successful, best regarded trade union law firm in the UK and the most successful, best regarded law firm for individuals in West Yorkshire. We will achieve this by providing high quality advice, assistance, representation, and exceptional service to individuals, by making people feel better, not worse.
Our Values
Fairness: We act fairly and even-handedly in all our dealings.
Openness and honesty: We are honest with each other and share information.
Communication: We say clearly what is required and expected from others.
Innovation: We are prepared to take risks and be comfortable in fast-changing environments.
Effectiveness: We work hard to achieve our objectives and are trained and confident to do the work assigned to us.
Alongside a competitive salary, other benefits include:
- 33 days holiday including bank holidays and long service increments at five years and ten years’ service. You also have the option of buying additional days each year.
- Enhanced Family Leave
- Employee Assistant Programme
- Life Assurance
- Annual travel card loan
- Regular funded staff social events
- Flexible, agile working environment with a positive work-life balance
Job Type: Full-time
Pay: £23,660.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Work Location: In person
