Desktop support Work, Jobs in Cleckheaton, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
10d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
ICT Consultant
turn IT on —Leeds
- £28,000 - £32,000 a year
- Full-time
- Travel
- IT
- Communication skills
- Employee assistance programme
Quick apply
IT Support Technician
Vintage Cash Cow —Morley
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
Quick apply
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
11d
IT Engineer
Fortress Technologies Ltd —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Flexitime
Quick apply
3d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Operations Engineer
Team17 Digital —Wakefield
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- AWS
Quick apply
9d
IT and Digital Support Technician
The Prince of Wales Hospice —Pontefract
- £29,339 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
Quick apply
PowerBI Developer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Data analysis skills
- Employee assistance programme
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of IT
Vintage Cash Cow —Leeds
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
Quick apply
IT Support Engineer
Elevate Technology Group —Rotherham
- £30,000 - £35,000 a year
- Windows
- SharePoint
IT Client User Experience Engineer
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Scripting
- IT
Temporary IT Technical Officer - Police Staff - Counter Terrorism Policing North East
Counter Terrorism Policing —Leeds
- £44,700 - £48,459 a year
- Full-time
- Microsoft Office
- IT
10d
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance

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Scheduler
Your Housing Group —Warrington
In addition to managing the operatives’ diaries you will be handling inbound calls & emails and conducting outbound calls to ensure customers are kept informed…
£26,881.05 - £27,579.00 a year
Quick apply
4d
Appointment setter - Work from home
The Sales Academy Manchester Limited —Lancashire
Contact homeowners using supplied data via our plug and play telephone system from your own home. Excellent communication skills Professional and friendly…
£250.00 - £1,838.45 a week
Quick apply
3d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

desktop support jobs in cleckheaton, wyk

Service Desk Analyst - Tier I

IT Support Analyst

IT Service Desk Analyst

ICT Consultant

IT Support Technician

IT Apprentice

Administrator

IT Engineer

IT Desktop Support

1st-2nd Line IT Support Engineer

IT Operations Engineer

IT and Digital Support Technician

PowerBI Developer

Modern Workplace Engineer

Head of IT

IT Support Engineer

IT Client User Experience Engineer

Temporary IT Technical Officer - Police Staff - Counter Terrorism Policing North East

Manager, Security Operations

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