Customer support & client services managers Work, Jobs in Cleobury Mortimer, Shr (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
10d
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
Quick apply
Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
2d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
2d
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
14539 –Central Support Team Lead | Telford, England (Onsite)
Kelly Services Internal —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
Internal Opportunity: CX Lead
AnywhereWorks —Birmingham
- Temporary
- Remote
- Driving
- Leadership
- Communication skills
3d
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Planning Team Leader
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Full-time
- Travel
- IT
- Communication skills
8d
BAC Operations Lead
RAC —Walsall
- Microsoft Office
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Insurance Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills

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Contact Centre Team Manager
Vax Ltd —Droitwich
Delivering consistently strong performance within the team through regular and ongoing coaching and feedback, 1-2-1’s, and monitoring of interactions with…
Up to £32,000 a year
Quick apply
10d
Team Manager, Automotive Contact Centre
Assurant —Mitcheldean
A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to…
3d

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customer support & client services managers jobs near cleobury mortimer, shr

Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

customer support & client services managers jobs in cleobury mortimer, shr

Operational Support Team Leader

Contact Centre Team Manager

Head of Employer Services

Customer Service Manager

Team Leader

Customer Experience Centre Team Manager

Manager of Dedicated Implementations - EMEA

Customer Helpdesk Manager

CSC Shift Manager

14539 –Central Support Team Lead | Telford, England (Onsite)

Contact Centre Senior Coordinator

Internal Opportunity: CX Lead

Tyre Solutions Lead

Planning Team Leader

BAC Operations Lead

Shift Lead - Days

Insurance Team Manager

Call Centre Team Lead

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