Academic services officer Work, Jobs in Clevedon, Som (with Salaries)

Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Academic Casework Officer
Bath Spa University —Bath
- £33,951 - £37,694 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Annual leave
- Employee assistance programme
2d
Records Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- Supervising experience
- University
- Communication skills
- Annual leave
- Employee discount
6d
Careers and Higher Education Advisor
Cardiff Sixth Form College —Cardiff
- £27,605.02 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
- Free parking
- Store discount
Quick apply
2d
Higher Research Officer; Equality and Human Rights
Welsh Parliament —Cardiff
- £38,930 - £46,445 a year
- Full-time
- Presentation skills
- Communication skills
1d
Admissions Officer
University of Greenwich —Hill
- £28,031 - £31,236 a year
- Call to connect
- Hybrid work
- Customer service
- University
- Travel
9d
External Affairs and Policy Advisor
Crown Prosecution Service —Cardiff
- £58,330 - £67,450 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Flexitime
11d
Student Support Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- University
- Organisational skills
- Annual leave
- Employee discount
12d
Outreach Officer
University of Greenwich —Hill
- £28,031 - £31,236 a year
- Weekend availability
- Hybrid work
- Customer service
- University
- Communication skills
9d
Exams Assistant
Millfield School —Street
- £20,395.76 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Southwest NHS Genomics Medicine Service – Clinical Director
Bristol NHS Foundation Trust (BFT) —Bristol
- £113,565 - £150,569 a year
- Part-time
- Patient care
- Leadership
1d
Learning Support Assistant
Cathedral Schools Trust —Bristol
- £24,622 - £29,064 a year
- Full-time
- School
- Employee assistance programme
11d
Quality Officer (Standards and Accreditation)
University of the West of England —Frenchay
- £31,236 - £34,610 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
5d
Planning Enforcement Officer
North Somerset Council —Weston-super-Mare
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- Driving
- Annual leave
- Work from home
Senior SEO Surveyor - External Monitoring and Assurance
Maritime and Coastguard Agency —Cardiff
- £55,793 a year
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
12d
Business Modelling & Pricing Officer
Rolls-Royce —Bristol
- Full-time
- Microsoft Excel
- Business
2d
Finance Manager
Howell's School —Cardiff
- Part-time
- Accounting
- In-person
- School
Quick apply
Associate/Senior Associate - D&O/Coverage
DAC Beachcroft —Bristol
- Hybrid work
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Student Engagement Officer
Learna Ltd —Cardiff
Arrange academic support calls between students and academic tutors when required. Manage engagement communications through telephone, WhatsApp, email, and…
From £27,000 a year
Quick apply
Send Administrator
Cathedral Schools Trust —North Somerset
The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview…
£25,009 - £28,037 a year
2d

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Student Engagement Officer

Learna Ltd -
Cardiff

Quick apply

Job details

Full-time
From £27,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Customer service
Administrative experience
Organisational skills
MailChimp
Moodle
Communication skills

Full job description

About Learna

Learna delivers flexible online postgraduate education to healthcare professionals worldwide. Our portfolio includes more than fifty specialist programmes, designed and delivered by experienced clinicians and educators. We are expanding our offering in line with evolving healthcare needs while maintaining a strong focus on quality, learner experience, and operational discipline.

Purpose of the Role

The Student Engagement Officer plays a key role in supporting students throughout their studies, helping them remain engaged, overcome challenges, and successfully complete their programme.

As the Engagement Officer, you will be instrumental in upholding seamless communication with students, ensuring their active participation, and delivering outstanding customer service. This position reports to the Student Support Manager and entails responsibility for diverse communication channels and engagement initiatives within the organisation, and works closely with Student Services, Student Records, Teaching Operations, Admissions, and Academic Teams to improve retention and academic outcomes.

Responsibilities

Student Engagement & Participation Monitoring

Monitor daily student participation and attendance across all programmes.
Identify and proactively engage with students who have not logged in, have low participation, or are at risk of disengagement via our student database.
Manage engagement communications through telephone, WhatsApp, email, and virtual meetings.
Monitor participation logs and workflows to identify students requiring intervention or additional support.
Support students in understanding programme requirements, assessments, deadlines, and expectations.
Maintain accurate engagement records across all systems.

Student Engagement & Support

Act as the first point of contact for students considering withdrawal, suspension, deferral, or exiting early.
Utilise Learna's retention processes and tools to explore alternatives and support students to remain on programme where appropriate.
Conduct retention conversations to understand barriers to participation and identify appropriate support options.
Arrange academic support calls between students and academic tutors when required.
Signpost students to available support including extensions, mitigating circumstances, bursaries, academic support, and wellbeing resources.
Manage student enquiries relating to progression, academic difficulties, resits, and programme completion pathways.

Attrition, Deferrals & Student Status Management

Process and support student requests relating to:

Deferrals
Suspension of Studies
Non-submission
Programme Transfers
Early Exit Awards
Withdrawals
AWOL Procedures
Ensure all retention steps have been completed before student withdrawals are processed.
Maintain accurate records and documentation relating to student status changes.
Liaise with Student Records, Finance and Academic Teams regarding student progression and status updates.
Ensure all records are updated accurately across relevant systems and tracking logs.

Student Performance & Risk Identification

Review weekly participation reports and identify students at risk of poor academic outcomes.
Contact students who are underperforming or demonstrating low engagement.
Support continuously failing students by providing guidance on resits, extensions, mitigating circumstances and progression requirements.
Monitor AWOL and high-risk student groups and ensure communication plans are followed.
Escalate complex cases to Student Records, Academic Teams or senior management where required.

Communication & Relationship Management

Build positive and supportive relationships with students throughout their academic journey.
Deliver high-quality communication via Freshdesk, telephone, WhatsApp etc.
Respond to student enquiries professionally and within agreed service levels.
Draft and send student communications relating to engagement, progression, support options and programme changes.
Support the continuous improvement of student communication strategies and engagement campaigns.

Reporting & Continuous Improvement

Produce and maintain engagement, attrition and retention reports.
Monitor retention trends and identify opportunities for improvement.
Support the review and development of student engagement processes and SOPs.
Provide feedback and recommendations to improve student outcomes and the overall student experience.
Participate in departmental meetings and cross-functional projects

Skills and Experience

Essential

Experience working within higher education, student support, customer service, or student engagement.
Strong interpersonal and communication skills.
Ability to manage sensitive conversations with empathy and professionalism.
Excellent organisational and administrative skills.
Ability to manage multiple priorities and large caseloads.
Strong attention to detail and record-keeping.
Competent in CRM systems, Google Workspace and student management systems.
Ability to analyse data and identify trends relating to engagement and retention.

Desirable

Experience within online or distance learning environments.
Knowledge of postgraduate education processes.
Experience supporting student retention initiatives.
Understanding of mitigating circumstances, academic regulations, or student progression processes.
Experience using Freshdesk, Moodle, Mailchimp or similar platforms.

How We Work at Learna

Our culture is grounded in our CREDO values:

Collaboration – we work together and build inclusive teams.
Respect – we trust and empower people to make decisions and succeed.
Empowerment – we take ownership, learn, and support one another.
Dedication – we are committed and strive for excellence.
Outcomes - we focus on impact, delivering quality, innovation, and meaningful results.

Colleague Benefits

Electric car scheme
Bike to Work scheme
Occupational Health support
24/7 Employee Assistance Programme (EAP)
Flexible and hybrid working arrangements
33 days’ holiday (inclusive of bank holidays)
Auto-enrolment pension with employer contributions
Free hot and cold beverages in the office
Secure, free office parking
Continuous learning and development opportunities
Regular social, well-being, and fundraising events

Equal Opportunities and Safeguarding

We welcome applications from all backgrounds and communities. We are committed to building an inclusive workplace and running fair, consistent processes. Offers are subject to right-to-work and background checks appropriate to the role. Personal data is handled in line with GDPR.

How to Apply

Please send your CV and a short cover note highlighting your relevant experience. If you require any adjustments during the recruitment process, please let us know and we will accommodate where possible.

Job Close: Wednesday the 1st of July 2026

Interviews: 1st stage 30 minute virtual call. 2nd stage in person interviews W/C 6th of July.

We reserve the right to close this vacancy early should we receive an appropriate volume of applications. Therefore, we encourage interested candidates to apply as soon as possible to avoid disappointment.

Job Type: Full-time

Pay: From £27,000.00 per year

Work Location: Hybrid remote in Cardiff CF14 5GF

Quick apply

Refine Your Search

academic services officer jobs in clevedon, som

Student Engagement Officer

Academic Casework Officer

Records Officer

Careers and Higher Education Advisor

Higher Research Officer; Equality and Human Rights

Admissions Officer

External Affairs and Policy Advisor

Student Support Officer

Outreach Officer

Exams Assistant

Southwest NHS Genomics Medicine Service – Clinical Director

Learning Support Assistant

Quality Officer (Standards and Accreditation)

Planning Enforcement Officer

Senior SEO Surveyor - External Monitoring and Assurance

Business Modelling & Pricing Officer

Finance Manager

Associate/Senior Associate - D&O/Coverage

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