Field Collections Agent
**Start date 13th April 2026**
Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)
Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,265 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
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Hold a full UK driving licence and have access to a vehicle?
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Prefer working independently, outdoors, and engaging with people face-to-face?
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Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
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Visit customers to resolve outstanding arrears and discuss payment options
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Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
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Accept payments, set up repayment plans, and re-engage customers with client services
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Educate customers about the potential consequences of non-payment
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Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
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40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm Saturday 9am-1pm
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10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.
Benefits
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31 days holiday (incl. bank holidays + December shutdown)
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Fuel card for business use
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Referral Bonus Scheme
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Uncapped monthly bonuses (£200–£400 typical)
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Comprehensive 5-week induction programme
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Ongoing training and professional development
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Access to Medicash and Employee Assistance Programme
Requirements
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Clear criminal record
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No CCJs, IVAs, or bankruptcies in the last 6 years
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Full driving licence (max 6 points), own car, and will require business insurance
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Tech-savvy and comfortable working independently
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!
