Service delivery manager highway maintenance Work, Jobs in Clyst Honiton, Dev (with Salaries)

Assistant Service Delivery Manager - Highway Maintenance
National Highways —Exeter
- £39,340 - £44,970 a year
- Full-time
- Engineering
- Contracts
Service Delivery Manager- Highway Maintenance
National Highways —Exeter
- £47,410 - £54,210 a year
- Full-time
- Engineering
- Contracts
Project Manager
M Group —Newton Abbot
- Civil engineering
- Engineering
- Team management
- Annual leave
- Employee assistance programme

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Assistant Service Delivery Manager - Highway Maintenance
National Highways —Exeter
Proven experience in a fast paced, 24/7 maintenance service delivery environment. Support local customer engagement and communication activities, working…
£39,340 - £44,970 a year
Service Delivery Manager- Highway Maintenance
National Highways —Exeter
Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches…
£47,410 - £54,210 a year

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service delivery manager highway maintenance jobs near clyst honiton, dev

Assistant Service Delivery Manager - Highway Maintenance

National Highways -
Exeter

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Job details

Full-time
£39,340 - £44,970 a year

Qualifications

Project planning
Engineering
Supply chain
Contracts

Full job description

About the job.

National Highways have an excellent opportunity to join our Operations Directorate as an Assistant Service Delivery Manager. You will oversee the delivery of highway maintenance and repair services across the region. Using your highways skills and knowledge you will ensure that all activities, whether routine or reactive, adhere to the necessary technical, quality, and safety standards.

This role will be based at our offices in Exeter or depots across Devon and Cornwall

Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.

Proactively track and monitor service delivery performance on the assigned Route(s) or contract scope (e.g. DBFO, RTMC), identify performance trends, risks and issues, including the analysis of root causes for performance issues and develop remedial action plans.
Maintain the cyclical maintenance work plans for the designated Route(s) and manage the delivery of planned works and associated costs.
Manage any changes and the impact of significant unplanned and emergency works on plans.
Analyse trends related to unplanned works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant Service Manager and Route Manager(s)
Support local customer engagement and communication activities, working closely with Route Managers and Service Delivery colleagues to identify and address service delivery requests and/or concerns.
Undertake detailed design and instruction of repairs for highway asset defects and small works packages in accordance with highway technical standards and CDM regulations.

About you.

Good understanding of relevant supply chain contracts
Engineering degree or relevant technical qualifications / accreditations - desirable
Proven project planning and delivery skills
Strong understanding of relevant technical asset policies and strategies
Proven experience in a fast paced, 24/7 maintenance service delivery environment

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Apply Now

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Assistant Service Delivery Manager - Highway Maintenance