An Administration Assistant is required to support 0–19 Children’s Services within Derby City. The post holder will provide comprehensive administrative support, including responding to enquiries via ChatHealth and managing clinic appointments using S1.
The role will also involve assisting with filing and document management, and completing a range of general administrative duties to support the effective delivery of services.
To answer calls via ChatHealth for 0–19 Children’s Services , including booking and rearranging clinic appointments using S1 .
To undertake the scanning and processing of electronic documents and provide comprehensive clerical support to 0–19 clinicians .
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/7
Access to our LGBT+ network, BAME Network and Christian Network
Health and wellbeing opportunities
Structured learning and development opportunities
Key Responsibilities
Provide a high‑quality, confidential, and efficient administrative service to the 0–19 Public Health Nursing Teams, ensuring effective support is delivered to all relevant service users.
Maintain and update electronic child health records , ensuring all information is accurate, current, and compliant with recognised guidelines and data governance requirements.
Manage the transfer of child health records in and out of area , adhering strictly to agreed protocols and information governance standards.
Respond to telephone and ChatHealth enquiries from parents and health professionals, taking accurate messages and ensuring queries are passed to the appropriate professionals in a timely manner to support service delivery.
Assist in the collation and preparation of statistical information and data , as requested, to support reporting requirements and continuous service improvement.
Open, sort, and distribute incoming mail, and scan and upload relevant documentation to the Electronic Patient Record system in line with Trust procedures.
Undertake additional administrative duties as delegated by the Admin Manager to support the smooth and effective running of the service.
