At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. 
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.
With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact. 
In this role, you’ll develop your leadership and operational expertise within a fast-paced payroll environment. You’ll take responsibility for planning and allocating daily activities, monitoring schedules, and ensuring all payroll tasks are completed accurately and on time. You’ll build your capability in stakeholder management by proactively engaging with customers, supporting service improvements, and ensuring delivery aligns with agreed SLAs.
You’ll also strengthen your technical payroll knowledge keeping up to date with legislation, maintaining GDPR standards, and ensuring compliance across all activities. Alongside this, you’ll continue to grow your coaching and mentoring skills, supporting team performance while addressing behavioural or performance challenges where needed.
You’ll be a key part of the Managed Payroll function, working closely with Payroll Analysts and the Payroll Manager to ensure smooth day-to-day operations. Acting as a senior point of support, you’ll guide Analysts through complex queries, provide coaching, and act as the first point of escalation owning issues through to resolution. You’ll also play an active role in onboarding new starters, supporting their induction and development, while maintaining strong relationships with customers to ensure a high-quality, consistent service.
Your role will be critical in ensuring payroll accuracy, compliance, and service excellence. By signing off payrolls, overseeing BACS transmissions, and maintaining rigorous attention to detail, you’ll ensure payroll is delivered right first time and in line with customer expectations.
You’ll drive team performance by coaching Analysts, managing escalations effectively, and ensuring issues are resolved quickly and appropriately. Through proactive customer engagement and continuous improvement, you’ll help enhance service delivery and strengthen client relationships.
Ultimately, your work will ensure payroll services are reliable, compliant, and delivered to the highest standards supporting both customer satisfaction and operational efficiency.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
Opt-in benefits schemes such as private medical insurance and dental coverage
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We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.
Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
