Guy Carpenter
Our Client Support Services department have an opportunity for a Fiduciary Technician, Legacy Resolution with our Fiduciary Team. This is available on a hybrid basis, offering home working for 2 days, with the other 3 days based in our office in Witham.
As a Fiduciary Technician, you will have responsibility for managing complex reinsurance accounts, legacy matters, and accounting settlement duties. You will combine transactional processing with investigative work and issue resolution, supporting both routine and highly complex client portfolios.
What can you expect?
Work with Reinsurance professionals across Witham and London with extensive experience and technical knowledge
Gain significant experience working in a technical capacity for a global reinsurance broker
Take responsibility for own workload with a high degree of autonomy on routine matters, escalating complex issues appropriately
Shape and develop your role within a newly established team, enhancing processes and protocols
Apply expertise across end-to-end client portfolio management, from transactional processing through to legacy matter resolution
Partner with Operations Specialists on root cause analysis and process improvement initiatives
We will rely on you to:
Core Technical & Transactional Responsibilities:
Manage any assigned legacy processing, taking full responsibility of technical duties relating to legacy accounts.
Work with Market Fiduciary to assist with collection of funds
Manage brokerage receivables, funding, retention, cash, ad hoc reporting requests, and all transactional process steps.
Process premiums, loss transactions and associated cash follow-up; application and disbursement of funds due.
Secure reinsurance recoveries and collateral through timely and accurate system entry of all assigned client activity.
Investigation & Resolution Responsibilities:
Maintain a strong focus on the resolution of aged and complex matters for clients and CSS
Take management of the most complex client base, which includes unique lines of business, program structures and reinsurance reporting requirements
Develop and maintain clear working papers supporting investigative work undertaken and methodologies used to support conclusions
Ensure clear audit trail in relation to work undertaken, especially for complex and historic matters
Support utilization of reserves and application of Guy Carpenter credit write back policy
Take responsibility for own workload including case definition and associated issue identification
What you need to have:
Insurance/Reinsurance Premium/Claims experience or track record of successful client account management and relationship management.
Knowledge of Reinsurance concepts and principles, laws, and regulatory requirements (e.g., FSA)
Competent Excel skills and proficiency in Microsoft Office Applications.
Willingness to learn and develop knowledge of technical account structure and complex matter investigation.
Successful management of workload with ability to manage expectations of clients and all stakeholders.
Significant experience of Insurance or Reinsurance accounting and settlement activities.
What makes you stand out:
Reinsurance Claims experience
Experience within Pro Rata or with legacy/complex matter resolution
Experience of working in a technical capacity for a Broker
Experience of using London Market systems such as LORS and the IMR (Insurance Market Repository)
Knowledge of CLASS system for review of London market queries
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.
