Technical sales engineer service, repair and manintenance Work, Jobs in Coggeshall, Ess (with Salaries)

Mobile Phone Technician
CrC (London) Limited with Assurant —Colchester
- From £24,800 a year
- Overtime
- Hybrid work
- Schematics
- Sales
- English
- COVID-19 protective measures
- Employee discount
Quick apply
1d
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
5d
Senior Technical Advisor
EcoTherm Basildon - Technical —Basildon
- Full-time
- Customer service
- Presentation skills
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
Plumbing and Maintenance Service Engineer - FTC 12 Months
Harvey Water Softeners —Basildon
- £34,000 - £38,000 a year
- Full-time
- Sales
- Customer service
- Plumbing
- Employee discount
Quick apply
Sales Engineer, Refrigeration and Air Conditioning
Adcock Refrigeration and Air Conditioning —Ipswich
- Full-time
- Sales
- Customer service
- Computer literacy
Estimating Engineer
JMC Aviation —Bishop's Stortford
- Hybrid work
- Assembly
- Annual leave
Gas Installations Engineer
AO World —Basildon
- £39,000 - £44,000 a year
- Overtime
- IT
Specification Sales Engineer - Power Distribution
Eaton —Chelmsford
- Hybrid work
- CRM software
- Salesforce
- Engineering
4d
View
Adcock —Ipswich
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
5d
LCV Technician
NRG Riverside —Colchester
- £40,000 a year
- Monday to Friday
- Free parking
- Annual leave
Quick apply
Design Engineer - Controls
710 Crane Ltd. —Ipswich
- Full-time
- CAD
- Engineering
- Microsoft Office
Dual Fuel Smart Meter Engineer
Utilita Field Services Limited —Chelmsford
- £38,993 a year
- Overtime
- Annual leave

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technical sales engineer service, repair and manintenance jobs near coggeshall, ess

Mobile Phone Technician

CrC (London) Limited with Assurant
Colchester

Quick apply

Job details

Full-time | Apprenticeship
From £24,800 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Company events
Employee discount
Transport links
Flexible schedule
On-site parking

Qualifications

Operating systems
Computer repair
Schematics
Sales
GCSE
English
Computer hardware
IT
Customer support
Hand tools

Full job description

Overview

CrC (London) Limited are looking for applicants to fill an exciting hybrid Front of House and Technician role in one of our Pocket Geek Tech Repair stores in Colchester!

Pocket Geek Tech Repair is a Retail service network by Assurant, one of the world's largest insurance companies, and sits on the Fortune 500. Our goal with this network is to provide the highest quality repairs and service to both Assurant's insurance clients as well as to the public. Currently, there are 60 stores in Assurant's UK network.

This hybrid role combines the Front of House operation of the store with hands-on technical repair work. A successful applicant will support customers from arrival through to the completion of their repair, while taking part in the repair process for a mixture of mobile, tablet, computer and other devices to their manufacturer's standard, from multiple brands like Samsung, Apple, Google, Microsoft, Sony and Lenovo.

The technician side of the role involves engineering tasks such as:

- Logging onto Assurant's live system to update the status of repairs

- Physically replacing hardware components and updating software, to a Level 2 standard for all devices, and Level 3 standard for certain models.

- Liaising with Admin and Management teams and working together to ensure that the customer repair process is smooth

The Front of House side of the role involves:

- Greeting and concierging customers upon arrival

- Logging client details and creating repair tickets

- Setting customer expectations for service times, and providing support and empathy to customers

- Updating customers via software and/or calls and emails

- Handling payments and up-selling devices and device accessories

- Quality checking devices using software and cognitive functions with speed and accuracy

- Listening to customer needs and pointing them in the right direction for software or hardware repairs, device sales or accessory sales

As a hybrid team member, you will move between the Front of House and workshop as customer and repair demand requires, communicating closely with your team.

If you have an interest in engineering roles involving small and fine parts, alongside Front of House support and sales in a tech environment, this may be the job for you. Some experience is required in technical service, sales or customer support. Staff members receive Assurant official training and will have access to our knowledge base here at CrC.

Requirements

Typical requirements for this role are:

- 4/C in English, ICT and Maths GCSE

- Some personal experience with IT equipment and software (Documents/Spreadsheets/Operating Systems)

- Previous work experience in a related service, sales or technical role

The ability to work in a fast-paced environment with medium risk tolerance will be essential, as you will be dealing with high-value devices and customer data which is priceless to clients. Repair speed is also of the essence, as we aim to repair all devices within an hour. All engineers are fully tracked on repair speeds, parts usage and repeat repairs.

Salary Details

Starting salary is £12.71 per hour, during which a 3-month probation period will be in effect. Salary is then negotiated after this period.

Commission is also paid for every device sold and for revenue generated in-store on a team basis, with no top limit. Our successful Front of House members currently earn up to £3,600 per annum in commission.

Working week consists of 5 days per week, working 7.5-hour shifts, totalling 37.5 paid hours per week. We do have some flexibility available depending on employee needs, and overtime is available. Our open hours are 09:30 - 17:00 Monday - Saturday.

Benefits

Flexible working hours

Bonus scheme

Access to cheaper devices and device repairs for personal/family use

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

COVID-19 considerations:

If you are displaying any symptoms of COVID-19 please postpone your interview with the contact details that will be provided.

Pay: From £24,800.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking
Transport links

Experience:

Sales: 1 year (preferred)
Computer repair: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical sales engineer service, repair and manintenance jobs in coggeshall, ess

Mobile Phone Technician

ERP System Analyst

Senior Technical Advisor

Plumbing and Maintenance Service Engineer - FTC 12 Months

Sales Engineer, Refrigeration and Air Conditioning

Estimating Engineer

Gas Installations Engineer

Specification Sales Engineer - Power Distribution

View

LCV Technician

Design Engineer - Controls

Dual Fuel Smart Meter Engineer

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