Call handler Work, Jobs in Colchester, Eng (with Salaries)

Motor Claims Handler
MPL Claims Management —Colchester
- Up to £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
Quick apply
Third Party Claims Handler
MPL Claims Management —Colchester
- Up to £25,500 a year
- Full-time
- Customer service
- Data entry
- Communication skills
Quick apply
Motor Claims Handler FNOL
MPL Claims Management —Colchester
- From £23,132.20 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
23h
Motor Claims Handler - Repair Management
MPL Claims Management —Colchester
- Up to £26,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
999 Emergency Call Handler - Essex
East of England Ambulance Service Trust —Chelmsford
- £25,760 - £27,476 a year
- Full-time
- Customer service
2d
Trainee Admin Support
CLS Money —Rayleigh
- Data entry
- Communication skills
- Time management
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
Apprentice
CLS Money —Rayleigh
- Data entry
- Communication skills
- Time management

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Motor Claims Handler

MPL Claims Management -
Colchester

Quick apply

Job details

Full-time
Up to £26,000 a year

Qualifications

Quantum assessment for claims settlement
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Motor insurance claims handling
Case record updates
Insurance claims handling experience
Organisational skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Motor Claims Handler

About MPL Claims Management

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.

We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

The Opportunity

As an AD Claims Handler, you will play a key role in managing motor claims from first notification through to settlement. You will be responsible for validating claims, conducting investigations where required, and supporting policyholders throughout the claims journey while delivering an excellent customer experience.

Key Responsibilities

Validate new claims by reviewing policy information, accident circumstances, and supporting documentation to ensure accurate claim progression.
Conduct claim investigations where required, gathering evidence and liaising with relevant parties to establish liability and claim validity.
Take ownership of a caseload of motor claims, managing each claim efficiently from initial notification through to resolution.
Communicate regularly with policyholders, third parties, insurers, brokers, and other stakeholders, providing timely updates and managing expectations.
Take and make outbound and inbound telephone calls to discuss claim circumstances, obtain information, resolve queries, and progress claims.
Review and assess documentation received in support of claims, ensuring records remain accurate and up to date.
Authorise and process claim payments in line with company procedures and delegated authority levels.
Maintain accurate claim notes and records within the claims management system.
Manage inbox enquiries and correspondence, responding promptly to policyholders, brokers, insurers, and clients.
Work collaboratively with colleagues and external partners to ensure claims are handled efficiently and in accordance with company service standards.
Deliver a high level of customer service, ensuring customers are kept informed throughout the claims process.

What we are looking for:

Experience in motor claims handling, insurance, or vehicle repair coordination desired.
Experience with dealing with high volume calls is essential.
Strong organisational and time management skills with the ability to manage multiple cases simultaneously.
Excellent communication and interpersonal skills, both written and verbal.
A proactive and problem-solving mindset with strong attention to detail.
Competence in using MS Office and claims management systems.
A commitment to delivering outstanding customer service.

Requirements:

Full Time, Permanent, 35 hours a week.

Office based, Colchester CO1 1TG

Quick apply

Refine Your Search

call handler jobs in colchester, eng

Motor Claims Handler

Third Party Claims Handler

Motor Claims Handler FNOL

Motor Claims Handler - Repair Management

999 Emergency Call Handler - Essex

Trainee Admin Support

Commercial Account Executive

Apprentice

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