Director of Operations
Own Performance. Drive Change. Deliver Excellence.
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Location: Colchester (Hybrid)
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Reporting to: Chief Operating Officer
This isn't a traditional Operations role
We're not looking for someone to manage the day-to-day.
We're looking for someone to transform it.
As Director of Operations, you'll create operational control across our claims business, ensuring our people, processes and performance consistently deliver exceptional outcomes for our clients and customers.
If you're driven by performance, accountability and continuous improvement, this could be your next challenge.
What You'll Do
You'll lead operational performance across the business by:
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Driving productivity and operational efficiency
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Owning operational capacity and workforce planning
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Embedding governance, quality and SLA performance
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Leading service delivery across multiple operational teams
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Utilising MI and performance dashboards to manage
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Developing high-performing operational leaders
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Delivering continuous improvement and measurable change
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Building a culture of ownership and accountability
Who We're Looking For
You'll already be an experienced senior operational leader with:
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A proven track record leading large operational teams
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Strong commercial and strategic thinking
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Experience delivering operational transformation
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A passion for data-driven decision making
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Outstanding leadership and coaching skills
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The ability to influence, challenge and inspire others
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A relentless focus on continuous improvement
Why MPL?
At MPL Claims, we're building one of the UK's most progressive claims businesses.
We're investing in our people, technology and leadership to create a business that is smarter, faster and built around operational excellence.
This is a rare opportunity to shape how an ambitious organisation performs, influence executive decision-making and leave a lasting impact across the business.
Ready to lead the next chapter?
Take control today. Deliver tomorrow. Build the future.
