First contact Work, Jobs in Colchester, Eng (with Salaries)

First Contact Navigator
CARA (Centre for Action on Rape and Abuse) —Colchester
- £24,496 - £26,845 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Health & wellbeing programme
- Sick pay
Quick apply
13d
Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
13d
Retail Sales Advisor - Colchester
Oak Furnitureland —Colchester
- £45,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
13d
Shift Lead
B&Q —Colchester
- £27,709.50 a year
- Part-time
- Annual leave
- Employee assistance programme
Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Front Of House Assistant
Bannatyne —Colchester
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Project Worker
Sanctuary Supported Living —Colchester
- £14.57 an hour
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Front of House - Sales & Client Experience Coordinator
Enhance Me Aesthetics —Colchester
- £22,000 a year
- Part-time
- Bilingual
- Sales
- Social media management
- Free parking
- Employee discount
Quick apply
6d
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
5d
Learning & Development Business Partner
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Housing Support Worker - Colchester
Nacro —Colchester
- £26,807 - £27,807 a year
- Call to connect
- Microsoft Outlook
- Travel
- Organisational skills
Quick apply
Hotel Receptionist/Reservationist
Greyfriars Hotel —Colchester
- £26,436.80 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
4d
Night Reception / Porter
Stoke by Nayland Resort —Stoke by Nayland
- From £13.27 an hour
- Weekend availability
- Hospitality
- Hotel
- Administrative experience
- Free parking
- Store discount
Quick apply
7d
Dispenser
Boots —Colchester
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
12d
SENCO Administrator
COLCHESTER INSTITUTE —Colchester
- £27,070.68 - £27,859.52 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick apply
6d
Vendor Support Coordinator
Cox Automotive —Colchester
- £29,648 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
9d
Functional Assessor Colchester
Ingeus UK —Colchester
- £44,862 - £48,862 a year
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Referral programme
Nursery Bank Staff
Family First Nurseries —Colchester
- English
Concierge
Sanctuary Supported Living —Ipswich
- £12.90 an hour
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme

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First Contact Navigator

CARA (Centre for Action on Rape and Abuse)
Colchester

Quick apply

Job details

Full-time
£24,496 - £26,845 a year
13 days ago

Benefits

Health & wellbeing programme
Sick pay

Qualifications

Multilingual
English
Data entry
Phone etiquette
Communication skills
Negotiation

Full job description

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

If you are interested in applying, please visit our website for more details and an application form; https://caraessex.org.uk/vacancies.php

First Contact Navigators

The First Contact Navigator play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Esse and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.

The main responsibilities of the post are:

· To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

· To complete first contact calls and assessments with clients over the telephone.

· To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

· To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

· To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

· To seek and respond to referrals from a variety of internal and external sources.

· To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

· To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

· To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.

· To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

· To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

· To cover the enquiry line and the office phone and deal with enquiries as required.

· To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

· To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

· To take on new client, office and administration responsibilities as CARA develops.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Job Type: Full-time

Pay: £24,496.00-£26,845.00 per year

Benefits:

Health & wellbeing programme
Sick pay

Experience:

supporting vulnerable clients: 1 year (preferred)

Work Location: Hybrid remote in Colchester CO1

Quick apply

Refine Your Search

first contact jobs in colchester, eng

First Contact Navigator

Customer Service Representative

Retail Sales Advisor - Colchester

Shift Lead

Contact Centre Officer (Headquarters, Chelmsford)

Front Of House Assistant

Project Worker

Front of House - Sales & Client Experience Coordinator

Client Call Handler

Learning & Development Business Partner

Housing Support Worker - Colchester

Hotel Receptionist/Reservationist

Night Reception / Porter

Dispenser

SENCO Administrator

Vendor Support Coordinator

Functional Assessor Colchester

Nursery Bank Staff

Concierge

Prisoner Escort & Custody Driver

I want to receive the latest job alerts for first contact in colchester, eng

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