head of operations Work, Jobs in colchester, eng (with Salaries)

Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
Factory Manager
Ember Snacks —Earls Colne
- £50,000 - £60,000 a year
- Full-time
- Management
- Maintenance
- English
- Free parking
- Relocation assistance
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Client Engagement & Onboarding Manager (Legal)
MPL Claims Management —Colchester
- Up to £60,000 a year
- Full-time
- IT
Quick apply
Head of Heatsink Delivery
Sizewell C —Felixstowe
- £105,000 a year
- Full-time
- Analysis skills
- Project management
- Organisational skills
4h
Head of Finance for Site Delivery
Sizewell C —Felixstowe
- £110,000 - £150,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Leadership
Fractional Head of Marketing
Camp Beaumont —Maldon
- £55,000 a year
- Hospitality
- Analysis skills
- Leadership
13d
Catering Duty Manager
Colchester United Football Club —Colchester
- £28,000 a year
- Full-time
- Communication skills
Player Safety Analyst - Online iGaming
Onyx Gaming —Colchester
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
8d
Head Chef
Stoke by Nayland Resort —Stoke by Nayland
- From £55,000 a year
- Weekend availability
- Management
- Cooking
- Hotel
- Free parking
- Employee assistance programme
Quick apply
5d
Operations Manager
The Hotel Folk —Lavenham
- £40,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
2d
Strategic Buyer
Woods Air Movement —Colchester
- Computer literacy
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Assistant Manager
KFC Stanway - Stane Leisure Park —Colchester
- £14.35 an hour
- Full-time
- Restaurant
- Employee discount
Wedding and Events Manager
The Fennes —Braintree
- Up to £28,000 a year
- Weekend availability
- Hospitality
- Bar
- English
- Free parking
- Health & wellbeing programme
Quick apply
14d
Credit Control Manager
OCS Group —Ipswich
- Microsoft Excel
- Leadership
Quick apply
5d
Trust Coordinator
Diocese of Chelmsford Vine Schools Trust —Southminster
- £12,118.76 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Sick pay
Quick apply
14h
Sports and Leisure - Activity and Leisure Manager - SP2
Parkdean Resorts —Colchester
- £29,203 a year
- Weekend availability
- Customer service
- First Aid Certification
- Resort
- Store discount
- Employee assistance programme
Quick apply
Commercial Administration & Trade Account Support Executive
Micro Scooters —West Mersea
- £26,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Engineering Compliance Manager
Freightliner —Ipswich
- Full-time
6d
One Stop - Customer Service Assistant
One Stop —Colchester
- £11.74 an hour
- Full-time
3d

I want to receive the latest job alerts for head of operations in colchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Growth

Fred. Olsen Travel
Ipswich

Apply Now

Job details

Permanent

Benefits

Private medical insurance
Employee discount

Qualifications

Sales
Customer service
Amadeus

Full job description

Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.

We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Head of Customer Growth to join the Fred. Holidays team based in our Ipswich Head Office. Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more. The Fred. Holidays tour operation supports both the trade and direct consumer through its ability to tailor-make each and every holiday style.

As Head of Customer Growth, you will lead the Reservations and Customer Services Contact Centres at Fred. Holidays, ensuring a consistently high standard of sales performance and customer service across all customer interactions. You will be responsible for driving departmental productivity and performance, keeping teams engaged, motivated, and focused on maximising revenue while delivering exceptional customer experiences.

This role will oversee the achievement of key business objectives, including sales and conversion targets, income performance, service levels, Net Promoter Score (NPS), and the delivery of both pre- and post-travel support services. In addition, you will play a key role in coaching and developing a high-performing team of skilled customer service and sales professionals, fostering a culture of continuous improvement and excellence.

This is an exciting opportunity to take responsibility for the leadership and day-to-day management of both the Contact Centre and Business Development functions. You will lead and inspire the Contact Centre team, Business Development Managers, and support teams by providing clear direction, ongoing coaching, training, and personal development opportunities to build a culture of high performance and accountability. The position will also play a key role in recruitment, onboarding, and performance management, ensuring teams are motivated, engaged, and equipped to achieve business objectives. You will also represent the department at internal meetings, industry events, and sales functions, contributing ideas, insights, and strategic support to drive continued growth and success.

Located at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, IP1 5LL) this position is Full-Time, working 35 hours per week (Monday - Friday 9am - 5pm)

Fred. Olsen Travel offers a range of company benefits including Axa Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

Apply Now

Refine Your Search

head of operations jobs in colchester, eng

Head of Customer Growth

Factory Manager

General Manager

Client Engagement & Onboarding Manager (Legal)

Head of Heatsink Delivery

Head of Finance for Site Delivery

Fractional Head of Marketing

Catering Duty Manager

Player Safety Analyst - Online iGaming

Head Chef

Operations Manager

Strategic Buyer

Assistant Manager

Wedding and Events Manager

Credit Control Manager

Trust Coordinator

Sports and Leisure - Activity and Leisure Manager - SP2

Commercial Administration & Trade Account Support Executive

Engineering Compliance Manager

One Stop - Customer Service Assistant

I want to receive the latest job alerts for head of operations in colchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected