Line it Work, Jobs in Colchester, Eng (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
IT Developer
Plantexpand Limited —Wickford
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
- Free parking
- Gym membership
Quick apply
1d
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
2d
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
9d
Junior IT Support Analyst
TECNIQ —Witham
- Up to £28,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
3d
Reinforcement Welder – Trainee to Experienced
Lemon Reinforcement —Rochford
- £31,320 - £45,000 a year
- Overtime
- Power tools
- Welding
- In-person
- Free parking
Quick apply
Estate Agent
The Property Experts —Colchester
- £8,400 a month
- Remote
- Sales
- Administrative experience
HR Administrator
Sureserve —Stowmarket
- £14,352 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
14d
Temp Sales Assistant
Smiggle —Colchester
- Weekend availability
- Sales
- Communication skills
- Store discount
- Annual leave
Project Worker
Sanctuary Supported Living —Colchester
- £14.57 an hour
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Barista
Starbucks —Colchester
- Weekend availability
- Store discount
- Employee assistance programme
Associate Practitioner
Essex Partnership University NHS Foundation Trust —Colchester
- £28,392 - £31,157 a year
- Part-time
- Employee discount
9d
Bioresources Technician
Anglian Water Services Ltd —Colchester
- £36,920 a year
- 12 hour shift
- Microsoft Outlook
- Communication skills
- Annual leave
4d
Import Coordinator (Freight Forwarding Focus)
Commodity Centre UK Ltd —Great Braxted
- Up to £35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Warranty Support Administrator
Adria Concessionaires Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Project Coordinator
COLCHESTER INSTITUTE —Colchester
- £28,686.84 - £31,284.24 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Intelligence Officer
East Suffolk Council —Felixstowe
- £44,075 - £48,226 a year
- 8 hour shift
- Hybrid work
- Project management
- Organisational skills
- IT
- Employee discount
Apprenticeship Development Coach
COLCHESTER INSTITUTE —Colchester
- £28,686 - £31,284 a year
- Full-time
- English
- Mentoring
Quick apply
10d
Chief Reporter – North and Mid Essex
Newsquest Media Group —Colchester
- Weekend availability
- Hybrid work
- Organisational skills
- Leadership
- Employee discount
Quick apply

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

line it jobs in colchester, eng

IT Support Technician

IT Developer

2nd Line IT Engineer

1st Contact Agent

Junior IT Support Analyst

Reinforcement Welder – Trainee to Experienced

Estate Agent

HR Administrator

Temp Sales Assistant

Project Worker

Barista

Associate Practitioner

Bioresources Technician

Import Coordinator (Freight Forwarding Focus)

Warranty Support Administrator

Project Coordinator

People Assistant

Intelligence Officer

Apprenticeship Development Coach

Chief Reporter – North and Mid Essex

I want to receive the latest job alerts for line it in colchester, eng

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