Transport shift Work, Jobs in Colchester, Eng (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Skilled Shift Engineer
Arriva Kent Thameside Limited —Colchester
- £22.90 - £34.35 an hour
- Overtime
- Annual leave
- Employee discount
Quick apply
1h
Control Room Operative Night Shift
L J Transportation —Chelmsford
- £13.07 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Control Room Operative
L J Transportation —Latchingdon and Snoreham
- £13.07 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Ambulance Care Assistant
HTG-UK —Chelmsford
- £13 an hour
- Overtime
- IT
- Employee assistance programme
- Referral programme
8d
Trainee Bus/ Coach Driver - SZC
First Bus —Ipswich
- £15.00 - £15.75 an hour
- Driving
- Employee assistance programme
- Flexible schedule
Housing Options Officer
Ipswich Borough Council —Ipswich
- £33,143 - £35,412 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
4d
Parking Support Officer
First Bus —Ipswich
- £15 an hour
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Prisoner Custody Officer
Serco Plc —Chelmsford
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Waste and Cleansing Supervisor
Ipswich Borough Council —Ipswich
- £36,363 - £38,220 a year
- Weekend availability
- Hybrid work
- Leadership
- Employee assistance programme
- Sick pay
6d
Forklift Operator (Waste & Recycling) (Full time , 5 days per week)
Bolton Bros. Ltd —Ipswich
- £679.10 a week
- Overtime
- Maintenance
- English
- Forklift
- Free parking
- Health & wellbeing programme
Quick apply
Market Maker Crypto and STIRs
BGL Markets Ltd —Chelmsford
- £40,000 - £60,000 a year
- Weekend availability
- Maths
- In-person
- Communication skills
- Profit sharing
Quick apply
8d
Salt Production Operative (Full time)
Maldon Salt —Goldhanger
- £29,065 a year
- Overtime
- In-person
- Free parking
- Store discount
Quick apply
1d
Field Officer - Electronic Monitoring
Serco Plc —Chelmsford
- £30,702 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £13.60 an hour
- Part-time
- Customer service
- Driving
Waste Operative (Fixed-Term Contract)
Indaver —Kelvedon
- 12 hour shift
- Customer service
- Forklift
- Free parking
- Paid training
Quick apply
Mobile Plant Operator Waste & Recycling
Bolton Brothers Ltd —Ipswich
- From £730.35 a week
- Overtime
- English
- In-person
- Commercial driving
- Free parking
- Health & wellbeing programme
Quick apply
Experienced Phlebotomist for Chelmsford
Sussex Pathology Limited (onedaytests.com) —Chelmsford
- £18 an hour
- Part-time
- Customer service
- Travel
- Data entry
- Annual leave
Quick apply
Day Support Worker
Black Swan Care Group —Colchester
- £13.45 an hour
- 12 hour shift
- Care experience
- In-person
- Free parking
- Paid training
Quick apply
11d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

transport shift jobs in colchester, eng

Contact Centre Officer (Headquarters, Chelmsford)

Skilled Shift Engineer

Control Room Operative Night Shift

Control Room Operative

Prisoner Escort & Custody Driver

Ambulance Care Assistant

Trainee Bus/ Coach Driver - SZC

Housing Options Officer

Parking Support Officer

Prisoner Custody Officer

Waste and Cleansing Supervisor

Forklift Operator (Waste & Recycling) (Full time , 5 days per week)

Market Maker Crypto and STIRs

Salt Production Operative (Full time)

Field Officer - Electronic Monitoring

Test Centre Associate - Chelmsford

Waste Operative (Fixed-Term Contract)

Mobile Plant Operator Waste & Recycling

Experienced Phlebotomist for Chelmsford

Day Support Worker

I want to receive the latest job alerts for transport shift in colchester, eng

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