Are you passionate about safer gambling, customer protection and working in a fast moving iGaming environment? At Onyx Gaming, we’re redefining online gambling in the UK through data driven insights, responsible gaming and exceptional customer experiences.
We’re looking for a Player Safety Analyst to join our Compliance team and play an important role in protecting customers by identifying safer gambling, AML and customer risk concerns.
If you’re calm, analytical and confident handling sensitive customer matters, this is a role where you can use your judgement, attention to detail and regulatory awareness to make a real difference to customer protection and player outcomes.
Key Responsibilities
- Review safer gambling alerts, customer behaviour and account activity to identify potential harm, vulnerability, affordability risk or changes in play.
- Assess customer risk across the interaction lifecycle, from identifying risk indicators to taking proportionate action and evaluating outcomes.
- Carry out sensitive customer interactions by email, live chat and/or phone in line with internal procedures.
- Identify signs of financial vulnerability and support appropriate checks and follow-up actions.
- Investigate AML/CTF alerts, unusual transaction activity and other financial crime risk indicators.
- Review customer due diligence, enhanced due diligence, Source of Funds and Source of Wealth evidence where required.
- Check sanctions, PEP and adverse media alerts, escalating potential or confirmed matches where appropriate.
- Recommend or apply account restrictions where required by risk.
- Support complaint reviews where concerns relate to safer gambling, self exclusion, AML, vulnerability, affordability, GDPR/data rights or other regulatory matters.
- Maintain clear case notes, timelines, policy references and audit trails.
- Support Player Safety quality checks, reporting, trend analysis and improvements to controls and processes.
- Escalate serious safer gambling, AML/CTF or regulatory concerns to the Head of Compliance, MLRO or another appropriate senior stakeholder.
- Work with Operations and Compliance to ensure regulated risk matters are handled consistently and appropriately.
Skills and Experience
- Experience in Player Safety, Safer Gambling, AML, Compliance, KYC/CDD, Risk or a similar regulated role.
- Direct experience in a UK licensed gambling operator is strongly preferred.
- Understanding of safer gambling markers, vulnerability indicators, affordability risk and customer risk assessment.
- Awareness of AML/CTF controls, due diligence requirements, Source of Funds and Source of Wealth checks, sanctions screening, PEPs and adverse media.
- Knowledge of UK Gambling Commission requirements, LCCP obligations, customer interaction expectations and AML controls.
- Understanding of customer interaction principles, including the need to identify risk, act appropriately and evaluate the effectiveness of actions taken.
- Strong written and decision rationale skills.
- Excellent attention to detail and the ability to handle sensitive customer information professionally.
- Confidence making evidence based risk decisions and escalating concerns appropriately.
- Experience with CRM platforms, case management tools or trend analysis would be beneficial.
About You
This role would suit someone who is detail focused, calm under pressure and comfortable working with sensitive customer information. You’ll be confident reviewing customer behaviour, understanding risk indicators and making proportionate decisions based on the evidence available.
You’ll be able to balance customer protection, regulatory requirements and operational needs, while keeping clear records and knowing when to escalate concerns.
Pay: From £35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Application question(s):
- Why do you think most people gamble, and why do they keep gambling?
- When something goes wrong at work, how do you usually decide what was responsible?
- Why do processes exist in organisations, and when do they become a problem?
- Why do some people work much harder than others, even in the same role?
- What do you think separates people who improve over time from those who don’t?
- Why do some people stay stuck in the same problems for years?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Colchester CO3
