Patient services manager Work, Jobs in Colchester, Ess (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
1d
Service Manager
Essex Partnership University NHS Foundation Trust —Colchester
- £66,582 - £77,368 a year
- Full-time
- Communication skills
- Relocation assistance
- Employee discount
Administrator
Alliance Medical Ltd —Colchester
- £27,976 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
11d
Out of Hours Veterinary Care Assistant
Vets for Pets —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Inventory control
- Hospital
- Maintenance
- Annual leave
- Employee discount
NHS 111 Health Advisor
Practice Plus Group IUC —Ipswich
- £12.65 - £16.27 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Senior People Advisor
Newmedica —Ipswich
- From £45,000 a year
- Monday to Friday
- Human resources
- Annual leave
Quick apply
Strategic Partnership Manager - Advanced Wound Care - Essex & North East London
Convatec —Colchester
- Full-time
- Microsoft Powerpoint
- CRM software
- English
Mobile Area Supervisor
ISS Facility Services —Chelmsford
- Supervising experience
- Team management
- Travel
Quick apply
8d
Integrative Therapist
Priory —Springfield
- £27,810 - £36,050 a year
- Part-time
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
9d
Legacy and In-Memory Manager
Essex & Herts Air Ambulance —Marks Tey
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Patient Services Coordinator
Guildhall Surgery —Clare
- £12.87 an hour
- Part-time
- In-person
Quick apply
8d
Patient Services Co-ordinator
PrimaryCareCareers —Clare
- Microsoft Office
- Communication skills
5d
Integrative Therapist- CAMHS & Adult
Priory —Chelmsford
- £31,930 a year
- Full-time
- Experience working with children
- Discharge planning
- Free parking
- Annual leave
Quick apply
Community Team Manager
Norfolk & Suffolk Foundation Trust —Ipswich
- £49,387 - £56,515 a year
- Full-time
- Nursing
- Supervising experience
- Mentoring
- Annual leave
- Employee discount
5d
Dispenser
Boots —Colchester
- £13.92 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Specialist Mental Health Pharmacy Technician (Medicines Management)
Essex Partnership University NHS Foundation Trust —Colchester
- £39,959 - £48,117 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
9d
Pharmacy Dispenser
Winstree Medical practices —Layer de la Haye
- £13.20 an hour
- Part-time
- Medication administration
- Patient care
- Cleaning
- Free parking
- Sick pay
Quick apply
5d
FM Assistant - North
Essex Partnership University NHS Foundation Trust —Colchester
- £12.92 an hour
- Part-time
- Relocation assistance
- Employee discount
2d
Staff Nurse Colchester
Diaverum —Colchester
- Up to £35,944 a year
- English
- Patient care
- Communication skills
- Referral programme
12d
Key Account Manager
IQVIA —Colchester
- Full-time
- Hybrid work
- Communication skills

I want to receive the latest job alerts for patient services manager in colchester, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Freedom to Speak Up Guardian

The Guardian Service Ltd
Colchester

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Report writing
Meeting coordination
Management
Inbound customer enquiry call handling
Report generation
Senior management experience
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Microsoft Office
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Essex and Suffolk?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient services manager jobs in colchester, ess

Freedom to Speak Up Guardian

Service Manager

Administrator

Out of Hours Veterinary Care Assistant

NHS 111 Health Advisor

Senior People Advisor

Strategic Partnership Manager - Advanced Wound Care - Essex & North East London

Mobile Area Supervisor

Integrative Therapist

Legacy and In-Memory Manager

Patient Services Coordinator

Patient Services Co-ordinator

Integrative Therapist- CAMHS & Adult

Community Team Manager

Dispenser

Specialist Mental Health Pharmacy Technician (Medicines Management)

Pharmacy Dispenser

FM Assistant - North

Staff Nurse Colchester

Key Account Manager

I want to receive the latest job alerts for patient services manager in colchester, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected