technical support occupations Work, Jobs in colchester, ess (with Salaries)

Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
12d
Remote Software Support Technician
Clark Dental Equipment Systems Ltd —Wickford
- £21,000 - £23,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
16h
Support Analyst
Enigen UK Ltd —Colchester
- £26,436.80 a year
- Hybrid work
- Oracle
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
IT Support Analyst
TECNIQ —Witham
- £35,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
7d
IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
14d
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
12d
Field IT Support Technician (MSP)
Microminder —Chelmsford
- £25,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
1d
Assistive Technology Trainers - Colchester
eQuality Solutions —Colchester
- £16 - £32 an hour
- Part-time
- Bachelor's degree
- Travel
- IT
- Flexible schedule
Quick apply
2d
Digital Friend Volunteer
Age Well East – Colchester —Colchester
Quick apply
Helpdesk Administrator - Shifts
EQUANS —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
- Up to £23,763.96 a year
- Full-time
- Continuous improvement
7d
Saturday Studio Supervisor (Code Sensei)
Code Ninjas —Chelmsford
- £11 - £14 an hour
- Part-time
- Childcare
- No experience needed
- Supervising experience
- Store discount
- Flexitime
Quick apply
2d
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
1d
L2 MPQ CVPO Engineer
MSX International —Colchester
- Full-time
- Hybrid work
- Automotive diagnostics
Quick apply
Senior Service Desk Analyst- Finance
ParentPay Group —Chelmsford
- Full-time
- Organisational skills
- School
SAP Business Partner Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount

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Technology Support Analyst (FTC)

Penguin Books Limited -
Colchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £34,000 a year
12 days ago

Qualifications

Microsoft Windows Server
Operating systems
SCCM
iOS
Microsoft Exchange
Technical support
Microsoft Office
Network infrastructure
ITIL
Computer networking
Mac OS
ServiceNow
VMWare
Document management systems

Full job description

We have a new opportunity to join our Technology team in Colchester as a Technology Support Analyst. This role is offered on a 6-month fixed term contract basis, and will require you to be onsite 5 days per week.

About the team

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

The role

As Technology Support Analyst, you’ll be the first point of contact for a wide range of technical issues and requests, making sure they are logged, prioritised, investigated and resolved with care. You’ll combine strong customer service with practical problem solving, using diagnostic tools, support systems and your own technical knowledge to deliver a great experience for our users.

No two days will look quite the same. You may be supporting colleagues remotely through telephony and self-service channels, providing in person deskside support, or helping with device builds and asset management. You’ll work on a rotational basis across these areas, giving you exposure to different parts of the support function whilst helping to maintain a consistent, high-quality service.

This is a great opportunity for someone who enjoys working in a fast-paced environment, likes solving problems, and takes pride in making technology feel simple and accessible for others.

Key responsibilities

Telephony & Self-service Support

Provide 1st line support and diagnosis of incidents and service requests received via email, telephone, self-service and through automated alerts.
Prompt escalation of incidents and requests to 2nd and 3rd line support where first contact resolution/first time fix is not possible.

Deskside Support

Provide 2nd line support at the desks of our employees or in meeting rooms.
Provide Audio Visual assistance for meets, include audio and video conferencing.

Build & Asset Management

Provision, build, re-purpose & decommission of the end-user mobile, laptop & desktop estate.
Management of hardware stock and loan equipment.
Maintain hardware & software inventory, asset control.
Ensure devices are issued and decommissioned in compliance with all security requirements.

General

Logging all relevant incident/service request details, allocating categorisation and prioritisation codes.
Resolving incidents/service requests when first contacted whenever possible.
Escalating incidents/service requests within agreed timescales.
Keeping users informed of progress.
Closing all resolved incidents, requests and other calls.

What you’ll bring

Essential criteria:

Strong knowledge and experience of Microsoft desktop operating systems and the MS Office suite.
Strong knowledge and experience of Apple OSX & iOS operating systems.
Experience of the set up and configuration of mobile devices (smart phones and tablets).
Experience of SCCM & Casper
Experience of printer configuration and associated software.
Experience of writing documentation and use of document management systems.
Good knowledge of working to the ITIL framework.
ServiceNow or other ITSM tool set.
Previous experience in a Tech Support customer facing role.

Desirable criteria:

Experience of “Walk-up” type tech support bar.
Experience of follow me printing technology, print server configuration and associated software.
Working knowledge of network topologies, server infrastructure, MS server operating systems, MS Exchange server products, VMware, and AD (including group policies).

Application instructions

Please apply with your CV by 23:59 on Sunday 7th June 2026.

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary for this position is up to £34,000 depending on how your skills and experience align to the role.

Apply Now

Refine Your Search

technical support occupations jobs in colchester, ess

Technology Support Analyst (FTC)

Remote Software Support Technician

Support Analyst

IT Support Analyst

IT Support Technician

Technical Helpdesk Engineer

Field IT Support Technician (MSP)

Assistive Technology Trainers - Colchester

Digital Friend Volunteer

Helpdesk Administrator - Shifts

Inclusion Coach - Assistive Technology and AI Lead (Term Time)

Saturday Studio Supervisor (Code Sensei)

HELPDESK TEAM LEADER/MEMBER

L2 MPQ CVPO Engineer

Senior Service Desk Analyst- Finance

SAP Business Partner Analyst

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