Aftersales manager Work, Jobs in Colchester (with Salaries)

Aftersales Consultant (Automotive)
MSX International —Colchester
- Up to £43,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
6d
Service Advisor
Lookers —Sudbury
- £29,000 - £32,000 a year
- Computer skills
- Communication skills
- Annual leave
Quick apply
4d
Trainee Commercial Vehicle Salesperson
Crawfords Group —Chelmsford
- From £22,000 a year
- Weekend availability
- CRM software
- Driving
- In-person
- Free parking
- Store discount
Quick apply
9d
PDI Technician
Lookers —Colchester
- £31,000 a year
- Monday to Friday
- Customer service
- Annual leave
Quick apply
Engine Rebuild Technician
Saxton 4x4 —Chelmsford
- Up to £55,000 a year
- Full-time
- Quality control
- Organisational skills
- In-person
- Referral programme
Quick apply
Vehicle Paint Sprayer - Sudbury
Underwoods Motoring —Sudbury
- £26,000 - £30,000 a year
- Full-time
- Heavy lifting
- Power tools
- In-person
- Free parking
Quick apply
10d
Vehicle Technician / Mechanic
Lookers —Colchester
- £34,000 a year
- Full-time
- Customer service
- Annual leave
Quick apply
CV Vehicle Technician / Mechanic
Lookers —Chelmsford
- £31,000 - £46,000 a year
- Full-time
- Customer service
- Annual leave
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Aftersales Consultant (Automotive)

MSX International -
Colchester

Quick apply

Job details

Full-time
Up to £43,000 a year
6 days ago

Benefits

Company car
Annual leave
Company pension
Employee discount
Car scheme

Qualifications

Operations management
Stakeholder collaboration
Client engagement
Computer literacy
Stakeholder liaison
Writing skills
Microsoft Office Suite
Continuous improvement
Continuous improvement cycles oversight
Computer skills
Management reporting
Customer interaction
Training & development
Communication skills
Time management

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

As an Aftersales Consultant, you will be a key contributor to the delivery of the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).

Responsibilities

Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.
Utilise MSX reporting tools to monitor, track, and report against key performance indicators (KPIs), providing clear monthly performance updates.
Design and deliver tailored training plans to dealer teams to support sustained performance improvements and long-term capability development.
Collaborate closely with the customer and other key stakeholders to align strategy, priorities, and next steps.
Identify and escalate non-compliant dealers to customer stakeholders where required, supporting corrective action and programme governance

Qualifications

Experience

Minimum of 3 years’ experience in the automotive trade in a Service Manager role (essential)
Previous experience as an Area Manager, Aftersales Development Manager, or similar field-based role (desirable)
Demonstrable experience directly engaging with OEM’s, NSC’s importers within an automotive environment (advantage)

Knowledge

Strong understanding of dealer aftersales operations, including workshop processes, service delivery, and performance drivers
Proven knowledge and experience in implementing and coordinating new processes within a dealership or field-based environment
Ability to interpret key service performance indicators and translate them into clear, actionable improvement measures

Skills

Excellent negotiation and influencing skills, with the ability to engage effectively at dealer management level
Strong customer-focused mindset, demonstrating empathy, commercial awareness, and a solution-oriented approach
Hands-on approach with strong practical relevance and persuasiveness
High level of flexibility and willingness to travel extensively to support dealer engagement and programme delivery
Effective written and verbal communication skills at all levels
Proficient in time management and organisation
Excellent relationship building skills
Numerical and analytical capabilities
Computer literate, in particular MS Office

Additional Information

Working Pattern and Location

40 Hours per week
Permanent
Monday – Friday
Hybrid work (80% of working week in dealer locations)
Travel – Also required to attend clients HQ for stakeholder and team meetings

Package

Up to £43000 per year (depending on experience) with Performance Related Bonus
Company Car
Laptop
Mobile Phone
Paid Business Expenses
25-day Annual Leave per year plus Bank Holidays
Company Contributory Pension Plan
Cashback Healthcare Scheme
Life Assurance
Car Salary Exchange Scheme
Exclusive discounts on everyday purchases
Exclusive discounts on car purchases
Potential to progress within the company, with global opportunities updated regularly

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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Refine Your Search

aftersales manager jobs in colchester

Aftersales Consultant (Automotive)

Service Advisor

Trainee Commercial Vehicle Salesperson

PDI Technician

Engine Rebuild Technician

Vehicle Paint Sprayer - Sudbury

Vehicle Technician / Mechanic

CV Vehicle Technician / Mechanic

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