Start Rescue is a very successful breakdown provider. We are proud of our business and rely upon service excellence. Do you want to be part of a dynamic organisation that is challenging the status quo of business vehicle breakdown services?
From individuals to large fleets, our customers are more than just a number. We pride ourselves on providing a highly rated vehicle recovery solution, from outstanding customer service to excellently rated roadside rescue.
It is our dedication and commitment to our customers, governance, and our service provision that has led Start Rescue to be the only recovery company to be endorsed as a Which? Recommended Provider for Breakdown services for 7 years running, whilst we are also pleased to be endorsed as a Which? Trusted Trader for all three of our growing brands.
Role Purpose
We are seeking a proactive, commercially minded individual to take ownership of our Business/Fleet Breakdown Policy growth. This role is responsible for building a robust sales pipeline, managing lead generation activity, driving conversion, and developing ongoing relationships with prospective clients.
Starting as a standalone position with support from existing Customer Service Representative Team, the role will develop into a team-leading position as the portfolio grows.
Basic Salary £35,000 + Bonus
Key Responsibilities
Lead Generation & Pipeline Management
- Build and maintain a comprehensive database of prospective business and fleet customers.
- Manage a CRM and scheduling system to ensure all quotes, callbacks, and follow‑ups are completed in a timely and structured manner.
- Monitor, track, and report on lead stages and outcomes to support forecasting.
- Use CRM and internal systems to keep accurate records of activity and customer interactions.
Sales, Conversion and Retention
- Deliver high‑quality quotations tailored to customer needs.
- Convert leads into active policyholders, meeting sales, renewal and revenue targets.
- Build positive, long‑term relationships with businesses to maximise retention and year‑on‑year renewals.
- Process renewals end-to-end, including pre-renewal reviews, timely customer contact and accurate documentation.
Business Development & Strategy
- Develop an in-depth understanding of our Business & Fleet Breakdown Policy.
- Use market insight and customer feedback to propose initiatives that drive growth and policy uptake.
- Work closely with the Marketing Team to shape campaigns, prospecting lists, outreach strategies, and promotional material.
- Review policy wording regularly and make recommendations for improvements or enhancements.
- Implement and maintain appropriate client communications.
Operational Responsibilities
- Manage workflow efficiently to ensure sales processes run smoothly from initial contact to onboarding.
- Maintain strong relationships with Customer Service Representatives and other internal teams to ensure seamless customer experience.
- Produce regular performance reports, including lead volume, conversion rates, revenue growth, and customer trends.
Team Development (Future Scope)
- As the business portfolio grows, contribute to planning team structure and hiring additional sales or administrative support.
- Provide guidance and leadership to new team members once in place.
Skills & Experience Required
Essential
- Proven experience in sales, business development, or account management (B2B preferred).
- Strong organisational skills with experience managing a busy diary and multiple follow‑ups.
- Excellent communication skills — confident, professional, and customer-focused.
- Ability to build relationships at all levels, both internally and externally.
- High attention to detail with strong administrative accuracy.
- Proficiency in CRM systems and Microsoft Office applications.
- Self-motivated with the ability to work independently and take ownership of the product area.
Desirable
- Experience within fleet sales, insurance, breakdown services, fleet management, or related industries.
- Experience reviewing or contributing to policy wordings.
- Exposure to developing or managing small teams.
- Understanding of sales pipelines and forecasting.
Personal Attributes
- Proactive and driven with a desire to grow a business area from the ground up.
- Commercially astute with a passion for hitting targets and delivering results.
- Innovative thinker with the confidence to suggest new ideas and improvements.
- Reliable, accountable, and committed to delivering high-quality work.
Performance Measures
- Lead generation volume and quality
- Quote accuracy and timeliness
- Conversion rate and revenue growth
- Retention and renewal rates
- Success of marketing-driven initiatives
- Positive feedback from customers and internal partners
If you have the drive, passion and knowhow to introduce new customers who will also benefit from our excellent service and feel you are the perfect fit to join our forward thinking, ambitious team, we would love to hear from you!
Hours - Monday to Friday 09:00 -17:30
Product and System training will be provided.
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Pay: £35,000.00 per year
Work Location: In person
