About the role
We are looking for a motivated and organised individual to join our Network Management team as a Street Works Licensing & Coordination Support Officer based in Southampton
This role plays a vital part in protecting and managing Southampton’s public highway. You will support the effective administration, assessment, approval, and enforcement of various highway licences. Working within a busy operational environment, you will ensure that all street works and highway occupations are safely coordinated, properly licensed, and fully compliant with key legislation including the Highways Act 1980, New Roads & Street Works Act 1991, and Traffic Management Act 2004.
As a key operational contact, you will help maintain the smooth running of the highway network by managing licences for scaffolding, skips, cranes, hoarding, building materials, Section 50 works, and temporary obstructions, while providing excellent customer service to applicants, contractors, and stakeholders.
What you'll be doing
As a Street Works Licensing & Coordination Support Officer you'll:
- Assess, process, and issue a wide range of highway licences, including Section 50 licences, scaffolding & hoarding, skips, cranes, building materials, and temporary highway occupation licences.
- Review traffic management proposals and apply appropriate licence conditions to ensure safety and compliance.
- Monitor licensed activities, identify breaches, and support enforcement action where necessary.
- Calculate and process licence fees, track payments, and handle refunds in line with agreed schedules.
- Maintain accurate records on systems such as Confirm and Street Manager, ensuring strong audit trails and data quality.
- Act as a professional point of contact for utility companies, contractors, developers, and members of the public — providing clear advice and resolving enquiries efficiently.
- Support the wider team with permit coordination, works monitoring, and service improvements.
- Contribute to the effective management of the road network by proactively coordinating works, events, and highway activities.
Who we're looking for
We are seeking someone with practical experience in highway licensing, streetworks, or network management, ideally within a local authority or term maintenance contract environment.
Essential:
- Experience in licence processing, customer liaison, and administrative compliance
- Strong written and verbal communication skills
- Competent user of Microsoft Office and industry systems (experience with Confirm and/or Street Manager is highly desirable)
Desirable:
- Practical experience of highway licensing or streetworks coordination
- Working knowledge of the Highways Act 1980, NRSWA, Traffic Management Act 2004, and associated Codes of Practice
- Experience handling licence fees, refunds, and financial administration
- Knowledge of Section 50 processes and third-party works
- Previous experience working with local authority clients and elected members
Behaviours & Competencies
- High attention to detail and excellent organisational skills
- Ability to manage competing priorities and meet deadlines
- Confident decision-making within defined procedures
- A collaborative, professional, and customer-focused approach
This is a great opportunity to join a dedicated team, contribute to the safe and efficient management of Southampton’s highways, and develop your career in streetworks and network management.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]
Job Reference: BBUK18613
