Customer success manager Work, Jobs in Colden Common, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Head of Sales & Business Development
Total —Southampton
- £100,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
6d
Business Development Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Business development
- Project management
- Travel
- Annual leave
- Sick pay
14d
Sales Executive- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £23,100 - £56,100 a year
- Full-time
- Sales
- Driving
- IT
- Annual leave
- Referral programme
Quick apply
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8d
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Parts Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £30,000 - £35,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Customer Success Manager- SEO, AIO & LLM strategies
GeoCale —Havant
- From £32,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Mentoring
- Free parking
Quick apply
7d
Regional Sales Manager
OrderYOYO —Southampton
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
12d
Business Development Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Divisional Sales and Marketing Manager
Barchester Healthcare —Ringwood
- Sales
- Presentation skills
- Travel
Quick apply
Lettings Manager/Lettings Assistant Manager - Winchester
Goadsby Estate Agents —Winchester
- Full-time
- Administrative experience
- Driving
- In-person
Quick apply
Business Development Manager
Powerforce —Southampton
- £28,000 - £32,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Annual leave
- Employee discount
Trading Manager - Southampton
Haskins Garden Centres —Southampton
- £38,625 a year
- Sales
- Analysis skills
- Retail management
- Free parking
- Employee discount
6d
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
1d
Business Development Manager
OrderYOYO —Southampton
- Sales
- Restaurant
Quick apply
General Showroom Manager
Wren —Winchester
- £34,900 - £70,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Virtual Account Manager (Inside Sales)
Thermo Fisher Scientific —Basingstoke
- Full-time
- Remote
- Sales
- Salesforce
- Laboratory experience
12d
L'Oréal Luxe Multi-Brand Skin Expert, John Lewis Southampton (37.5 Hours)
l'Oréal —Southampton
- Full-time
- Merchandising
- Administrative experience
- Leadership
- Annual leave
- Referral programme
Quick apply
Business Development Manager (BDM) - Salisbury - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Salisbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer success manager jobs in colden common, ham

Customer Operational Delivery Manager

Head of Sales & Business Development

Business Development Manager

Sales Executive- Harwoods Southampton Audi

Customer Engagement Lead

Store Manager

Parts Advisor- Harwoods Southampton Audi

Customer Success Manager- SEO, AIO & LLM strategies

Regional Sales Manager

Business Development Manager

Divisional Sales and Marketing Manager

Lettings Manager/Lettings Assistant Manager - Winchester

Business Development Manager

Trading Manager - Southampton

Service Centre Helpdesk Manager

Business Development Manager

General Showroom Manager

Virtual Account Manager (Inside Sales)

L'Oréal Luxe Multi-Brand Skin Expert, John Lewis Southampton (37.5 Hours)

Business Development Manager (BDM) - Salisbury - Circa 41k Basic - 53k OTE Uncapped

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