Client services occupations Work, Jobs in Coleby, Lin (with Salaries)

Customer Service Assistant / Key Account Manager
Wholesale Hair Colour Supplies —Lincoln
- £12 - £16 an hour
- Part-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
Customer Loyalty Executive
Apogee Corp —Lincoln
- Monday to Friday
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
8d
Customer Service Associate
Groupe Saica —Carrington
- Full-time
- Customer service
- Communication skills
- Free parking

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Customer Service Assistant / Key Account Manager

Wholesale Hair Colour Supplies
Lincoln

Quick apply

Job details

Part-time
£12 - £16 an hour
7 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Sales
Customer service
Account management
Communication skills

Full job description

Wholesale Hair Colour Supplies is one of the fastest growing professional hairdressing suppliers in the UK. We supply salons, mobile hairdressers and trade customers across the UK with professional hair colour, bleach, developer, salon supplies and accessories.

We are looking for a confident and enthusiastic Customer Service / Account Manager to join our friendly team on a part-time basis.

This is a customer-focused role with two main responsibilities. The main priority is to answer customer enquiries in our contact centre - customers contact us by phone, Whatsapp, email, Messenger and more, so the successful applicant(s) will need strong written and verbal communication skills. Most enquiries will be customers wanting to place an order for professional hair products, but we are also asked for assistance with deliveries or to answer questions about the company or products.

The secondary role is as an account manager - the vast majority of the company’s business is from repeat customers, and we want to make sure our customers remain happy. As a predominantly online business it can be difficult to form a relationship with our customers, so the role of the Account Manager is to be the friendly voice that the customer recognises to provide a human point of contact. This aspect of the role involves contacting new and existing customers to offer them access to improved pricing if they place regular orders, identifying the customer’s unique needs, and fulfilling them on a regular basis.

This role would suit someone who enjoys speaking to people, communicates clearly, learns quickly and is comfortable using basic computer systems.

What you will be doing

Answering customer calls, emails and messages
Taking customer orders accurately
Helping customers with product, stock, delivery, and account enquiries
Contacting customers to discuss key account pricing opportunities
Explaining the benefits of becoming a key account customer
Keeping customer records and notes up to date
Following up with customers where needed
Working closely with the wider team to provide a helpful and professional service

What we are looking for

Confident speaking to customers by phone and in writing
Friendly, professional and enthusiastic
A quick learner
Accurate, organised and detail-focused
Comfortable using computers and basic IT systems
Able to communicate clearly both verbally and in writing
Reliable and able to work independently once trained
Positive, proactive and happy to speak to customers

Experience in customer service, sales, account management or the hairdressing industry would be advantageous, but it is not essential as full training will be provided.

What we can offer

Part-time hours between 10am and 3pm, Monday to Friday
£13 per hour plus bonuses, or £12 per hour if under 21
A friendly small-team working environment
Full training on our products, systems and customer accounts
Staff discount
The opportunity to develop customer service and account management skills
A varied role within a growing online wholesaler

How to apply

Please apply with your CV and a short message telling us why you think you would be a good fit for this role.

Pay: £12.00-£16.00 per hour

Benefits:

Employee discount
Free parking
On-site parking

Application question(s):

What do you think makes great customer service?
What most interests you about this role?
How many hours per week are you ideally looking to work?

Work Location: In person

Quick apply

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client services occupations jobs in coleby, lin

Customer Service Assistant / Key Account Manager

Customer Loyalty Executive

Customer Service Associate

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