client services occupations Work, Jobs in coleshill, war (with Salaries)

Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Client Services Co-ordinator
City and County Healthcare Group Ltd —Birmingham
- £24,780 a year
- Full-time
- Remote
- Sales
- Customer service
- Business development
3d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Liaison Officer
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Microsoft Office
- IT
- Negotiation
- Free parking
- Annual leave
Aftersales Advisor
BCA —Birmingham
- £14.11 an hour
- Rotating shift
- Customer service
- Salesforce
- IT
- Employee assistance programme
- Employee discount
Quick apply
Membership Support (Candidate & Enrolment)
RICS —Birmingham
- Hybrid work
- Customer service
- Communication skills
- Annual leave
5d
Customer Service
Trelleborg Sealing Solutions (TSS) —Solihull
- Sales
- No degree
Customer Service Co-Ordinator
NP Aerospace Limited —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
5d
Account Support Executive - Part Time
Euro Packaging UK ltd —Birmingham
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
2d
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
Client Manager
Warwick Nub News —Leamington Spa
- £34,000 - £40,000 a year
6d
Customer Service Co-Ordinator
NP Aerospace —Coventry
- £30,000 - £33,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
6d
Customer Success Manager, Birmingham
Dalux —Birmingham
Customer Service Advisor
SunbeltRentals —Walsall Wood
- £29,724 a year
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
12d
Client Executive
The Watches of Switzerland Group —Leicester
- In-person
- Communication skills
- Employee assistance programme
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- Communication skills
- Employee assistance programme
4d

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client services occupations jobs near coleshill, war

Helpdesk Coordinator - FTC 12 months

WORD360 Language Services -
Birmingham

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Job details

Fixed term contract
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Flexible schedule
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Phone etiquette
Communication skills
Negotiation
Help desk

Full job description

About The Role

Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style

Responsibilities and Duties

- Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
- Responding professionally to phone calls & emails.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist enquiries from the beginning to the end.
- Solve problems and swiftly recognise and address client concerns.
- Maintain accurate records of all communications within our database.
- Update job knowledge by participating in training, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.

Skills and Attributes Required

- Be able to work in a fast-paced, customer service environment.
- Have outstanding customer service experience (minimum 2 years)
- Have an excellent phone manner and command of English.
- Pay attention to detail be extremely efficient and organised.
- The ability to remain positive and upbeat even during difficult customer interactions.
- Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
- Be a finisher and do whatever it takes to complete a task.
- Display a willingness to learn.
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

client services occupations jobs in coleshill, war

Helpdesk Coordinator - FTC 12 months

Client Services Co-ordinator

Complaints Coordinator

Sales Support & Customer Care Specialist-12 Month FTC

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Customer Success Manager, Birmingham

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Customer Relationship Manager

Customer Success Representative – eShepherd

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