Customer service manager Work, Jobs in Coleshill, War (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Customer Service Manager
Brakes —Tamworth
- £32,500 - £33,500 a year
- Full-time
- CRM software
- Management
- Salesforce
- Employee discount
4d
Customer Service Manager
Welcome Break —Warwick
- Up to £36,000 a year
- Management
- Customer service
- Free parking
- Employee discount
13d
Operations Manager
PHSGroup —Sutton Coldfield
- Management
- Customer service
- Microsoft Office
10d
Assistant Manager - Erdington The Green
BoyleSports —Birmingham
- £13.20 an hour
Quick apply
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
11d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
5d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Assistant Manager - Acocks Green
BoyleSports —Birmingham
- £13.20 an hour
Quick apply
Assistant Manager
Wickes —Sutton Coldfield
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Counter Manager - Birmingham Fort Dunlop
Benefit Cosmetics UK —Birmingham
- Part-time
- Management
- Sales
- Annual leave
- Referral programme
Junior Account Manager
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Management
- Sales
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
10d
Assistant Branch Manager
Travis Perkins —Tamworth
- Full-time
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
- Project management
- Bachelor's degree
Quick apply
4d
Housing Manager
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
10d

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customer service manager jobs near coleshill, war

Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in coleshill, war

Customer Service Delivery Manager

Customer Service Manager

Customer Service Manager

Operations Manager

Assistant Manager - Erdington The Green

Service Delivery Manager

Business Support Administration Manager

Service Delivery Manager

Area Manager, Customer Fulfillment

Assistant Manager - Acocks Green

Assistant Manager

Counter Manager - Birmingham Fort Dunlop

Junior Account Manager

Customer Success Manager

Manager of Dedicated Implementations - EMEA

Delivery Team Leader (fixed term)

Assistant Branch Manager

Customer Service Manager - Pensions

eCommerce Manager

Housing Manager

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