desktop support Work, Jobs in colinton, edh (with Salaries)

Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
6d
IT Technician
Apatura —Edinburgh
- Full-time
- Windows
- Microsoft Office
- AWS
- Employee assistance programme
Quick apply
IT Support Technician (1st & 2nd Line)
BHC —Clydesdale West
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Software Developer - Desktop Applications
BHC —Clydesdale West
- Full-time
- SQL
- APIs
- Communication skills
Senior Campus IT & AV Technician, Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- University
- IT
- Leadership
- Annual leave
- Employee assistance programme
13d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
Client Service Analyst
Alexander Mann Solutions (AMS) —Edinburgh
- AutoCAD
- Software troubleshooting
- IT
I.T. Systems Engineer
Optos —Dunfermline
- Hybrid work
- Computer networking
- Communication skills
Senior Software Engineer, Windows/Desktop Applications - Edinburgh, United Kingdom
Speechify —Edinburgh
- Remote
- Windows
- C++
- Mentoring
2d
Senior Software Engineer
OSI Systems, Inc. —Edinburgh
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
Senior Software Engineer
Spacelabs —Edinburgh
- Hybrid work
- Azure
- Computer Science
- Windows

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desktop support jobs near colinton, edh

Deskside Support Engineer (Edinburgh)

Seven Investment Management -
Edinburgh

Apply Now

Job details

Permanent

Qualifications

TCP
Azure
Customer service
Microsoft Office
DHCP
DNS
IT
TCP/IP
Communication skills
Intune

Full job description

About The Role

Purpose:
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries.

The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.

Responsibilities:

Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
Service and change requests
Incident investigation and resolution
Execution of scheduled daily, weekly, and monthly operational tasks
Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills:

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Experience with supporting Azure AD\Entra ID
Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications:

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Apply Now

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desktop support jobs in colinton, edh

Deskside Support Engineer (Edinburgh)

IT Support Specialist

Senior Technical Support Analyst

IT Technician

IT Support Technician (1st & 2nd Line)

Software Developer - Desktop Applications

Senior Campus IT & AV Technician, Full time, Permanent

Team Lead, Enterprise Service Desk

Client Service Analyst

I.T. Systems Engineer

Senior Software Engineer, Windows/Desktop Applications - Edinburgh, United Kingdom

Senior Software Engineer

Senior Software Engineer

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