support analyst Work, Jobs in colinton, edh (with Salaries)

Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
6d
Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
6d
PMO Analyst - FTC
M&G plc —Edinburgh
- Full-time
- Microsoft Powerpoint
- SharePoint
- Communication skills
- Annual leave
Client Services Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
Data Analyst
Aegon —Edinburgh
- £30,880 - £38,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
2d
Payment Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
4d
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Microsoft Excel
- Analysis skills
- Presentation skills
5d
Cyber Threat Intelligence (CTI) Analyst
Computershare —Edinburgh
- Full-time
- Communication skills
- Work from home
Performance Analyst - Womens Performance
Scottish Rugby Limited —Edinburgh
- £29,000 - £32,000 a year
- Full-time
- IT
Quick apply
1d
Compliance Analyst - Edinburgh
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Scotland Women National Team (WNT) Lead Performance Analyst
Scottish Rugby Limited —Edinburgh
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- IT
- Leadership
Quick apply
1d
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Underwriting Analyst
JPMorganChase —Edinburgh
- Full-time
- Customer service
Business Analyst
Historic Environment Scotland —Edinburgh
- From £43,227 a year
- Full-time
- Hybrid work
- English
- APIs
- Agile
- Annual leave
- Flexible schedule
11d
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
PMO Analyst
Projecting —Edinburgh
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Organisational skills
Quick apply
6d
Data Analyst
Aegon UK —Edinburgh
- £30,880 - £38,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
2d
Client Service Analyst
Alexander Mann Solutions (AMS) —Edinburgh
- AutoCAD
- Software troubleshooting
- IT
Financial Crime Screening Analyst
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Gym membership

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Graduate Technical Support Analyst

Lugo -
Edinburgh

Quick apply

Job details

Permanent | Graduate | Full-time
From £26,200 a year
6 days ago

Benefits

Employee mentoring programme
Company pension
Company events
Private medical insurance
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay

Qualifications

Driving Licence
Azure
Computer Science
Windows
Technical support
Network infrastructure
IT
Account management
Communication skills
Help desk
Information Technology

Full job description

Graduate Technical Support Analyst

Lugo is a fast-growing Managed Service Provider committed to delivering exceptional IT support and solutions to a diverse client base. At Lugo, we believe technology should be a bridge – not a barrier. For more than two decades, we’ve helped organisations across Scotland deliver their long-term IT strategies with confidence – securely, efficiently and simply.  

Our values – Leading, Uniting, Growing, Outstanding – shape everything we do:  

Leading with pioneering secure IT strategies tailored to regulated industries  
Uniting people and technology through meaningful, human-centred connections  
Growing  by supporting dynamic change and organisational development  
Outstanding service delivered with integrity, transparency and LugoLove

Role Overview:

This is an exciting opportunity for a recent graduate to begin building a long-term career in IT. As a 1st Line Technical Support Analyst in our Client Experience Team, you will join the front line of our service delivery, supporting clients with real technical challenges while learning how great IT support really works. You will gain hands-on experience across a wide range of technologies, build confidence in troubleshooting and communication, and develop the practical foundations needed to progress into a specialist or senior role over time.

Career Progression:

This role offers a clear starting point for a long-term IT career, with structured mentoring, coaching and learning pathways to help you grow.

Progress into Technical Services and, over time, a Senior Analyst role.
Build a pathway into Professional Services, developing the skills to design and implement network infrastructure and Azure environments.
Develop into Account Management if you enjoy working closely with clients.
Follow a cyber security pathway, including Cyber Essentials and IASME Cyber Advisor.

We will support your development with training, mentoring and opportunities to build your career at Lugo.

Key Responsibilities:

Act as a first point of contact for client support queries, delivering a friendly, professional and reassuring service by phone, email and remote support tools
Diagnose and resolve a broad range of first-line hardware, software, Microsoft 365 and connectivity issues, using a methodical approach to troubleshooting
Escalate more complex issues to Technical Services with clear notes, accurate triage and enough detail to support efficient investigation and resolution
Deliver clear, empathetic communication that helps clients feel heard, informed and supported, including when explaining technical issues to non-technical users
Support the delivery of excellent service by working to agreed SLAs, response targets and ticket handling standards
Contribute to internal documentation, knowledge articles and standard ways of working to improve team learning and service consistency
Attend client sites when required and support project work with guidance from experienced team members, building confidence through hands-on experience
Work collaboratively with colleagues across Client Experience and Technical Services to share knowledge, balance workload and deliver the best outcome for clients
Contribute ideas for improving the helpdesk experience, ticket handling processes and overall service delivery
Take an active role in your learning path, including technical training, service development and relevant certifications
Show a genuine commitment to continuous improvement, professional development and building a successful career in IT

What We're Looking For:

A recent graduate in IT, Computer Science, Cyber Security or a related field  (2:2 or higher)
Passion for technology and helping people solve problems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt in a fast-paced environment
Basic understanding of Windows OS, Microsoft 365, and networking fundamentals is a plus

What We Offer:

A genuine career starting point, with structured training, mentoring and coaching from experienced IT professionals
Clear progression pathways into Technical Services, Professional Services, Account Management or Cyber Security
Hands-on experience across a wide range of technologies, client environments and real-world IT challenges
A supportive, people-focused team culture where questions are encouraged and learning is part of everyday work
A competitive starting salary with clear progression as your skills, experience and responsibilities grow

Job Types: Full-time, Permanent

Benefits:

£26,200 starting salary  
Personal development meetings every quarter 
Quarterly Team Catch Ups 
Private Medical Insurance - Bupa 
Salary Sacrifice Pension 
Corporate away weekend 
Enhanced Paternity Pay 
Enhanced Maternity Pay 
Paid Dependants Leave

Licence/Certification:

Driving Licence (required)

Schedule: Monday to Friday, 37.5 hour working week. Variable shifts to cover helpdesk hours, 8am-4pm, 9am-5pm and 10am-6pm

Location: Based at our central Edinburgh office, hybrid working considered after initial training period

Pay: From £26,200.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in colinton, edh

Graduate Technical Support Analyst

Service Desk Analyst (Night Shift)

Senior Technical Support Analyst

PMO Analyst - FTC

Client Services Analyst, Edinburgh

Data Analyst

Payment Analyst, Edinburgh

PMO Analyst

Cyber Threat Intelligence (CTI) Analyst

Performance Analyst - Womens Performance

Compliance Analyst - Edinburgh

Scotland Women National Team (WNT) Lead Performance Analyst

Analyst, Enterprise Service Desk

Underwriting Analyst

Business Analyst

Data & Information Management Senior Analyst

PMO Analyst

Data Analyst

Client Service Analyst

Financial Crime Screening Analyst

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