Head of operations Work, Jobs in Collier Row, Gtl (with Salaries)

Volunteer Experience Lead
Hopefield Animal Sanctuary —Brentwood
- £24,000 a year
- Full-time
- Supervising experience
- Project management
- Organisational skills
- Employee discount
- Sick pay
Quick apply
10d
Head of Claims
MLabs —London
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- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
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Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
13d
Office Coordinator - Part Time (26 Hours)
Westmill Foods —Enfield
- Part-time
- Hotel
- Administrative experience
- Organisational skills
Quick apply
HR Manager
AllClear Travel Insurance —Romford
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
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11d
Corporate Reception Supervisor – Monday-Friday | Goodge Street
Bennett Hay —London
- £39,000 a year
- Full-time
- Management
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Quick apply
2d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
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Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
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Chief Executive Officer
H.E. Group Ltd —Rochester
- Full-time
- Management
- Travel
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Quick apply
3d
Deputy Head of Teaching and Learning
Community College Initiative —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Education
- Continuous improvement
- Mentoring
- Free parking
Quick apply
5d
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Head of Quality, Compliance & Continuous Improvement
Kent Autistic Trust —Gillingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
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Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
Head of Product
LocalStack —London
- £238,000 - £368,000 a year
- Full-time
- Remote
- AI
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Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
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- Team management
12d
Intelligence and Crime Reduction Manager - 12 Month Fixed Term Contract
London Heritage Quarter —Victoria
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Annual leave
Quick apply
2d
Operations Director
Nexus Solstic Digital Ltd. —London
- £75,000.00 - £119,307.38 a year
- Full-time
- Budgeting
- In-person
- Business
- Profit sharing
- Annual leave
Quick apply
1d
Project Manager, International Partnerships
Substack —London
- £45,000 - £60,000 a year
- Full-time
- Remote
Divisional Head of HSEQ
Network Plus —Chelmsford
- £80,000 - £95,000 a year
- Continuous improvement
- Communication skills
Quick apply

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Volunteer Experience Lead

Hopefield Animal Sanctuary -
Brentwood

Quick apply

Job details

Permanent | Full-time
£24,000 a year
10 days ago

Benefits

Discounted or free food
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Supervising experience
Project management
Animal care
Organisational skills
Leadership
Team motivation leadership

Full job description

Reports to: Head of Operations (or CEO)
Location: Hopefield Animal Sanctuary, Brentwood
Salary: £24,000 per annum
Hours: 32.5 hours per week (8am – 4pm)
Days: 5 days a week on a rota
Closing Date: Sunday 16th August 2026

Our Mission At Hopefield, we believe every animal deserves compassion, and every person who gives their time deserves to feel valued, supported and inspired.

Our volunteers are at the heart of everything we do. The Volunteer Experience Lead exists to ensure every volunteer has a positive, rewarding and memorable experience every time they visit.

Purpose of the Role

The Volunteer Experience Lead is responsible for creating an outstanding volunteer experience.

This isn’t a desk-based management role. It’s a hands-on role working alongside volunteers, supporting them throughout the day, helping them feel confident, answering questions, celebrating their achievements and ensuring they always feel part of the Hopefield family.

The Volunteer Experience Lead is the person who notices when someone is struggling, welcomes new faces, thanks volunteers personally and helps create a positive, supportive culture.

Key Responsibilities

Welcome & Support

Welcome every volunteer with warmth and enthusiasm.
Help new volunteers settle into Hopefield.
Introduce volunteers to staff and other volunteers
Ensure everyone knows where they need to be.
Be the friendly face volunteers can always approach.

Volunteer Experience

Make every volunteer feel appreciated.
Regularly check in throughout the day.
Offer encouragement and guidance.
Recognise achievements both big and small.
Celebrate milestones and long service.
Help create a fun, inclusive atmosphere.

Working Alongside Volunteers

Rather than supervising from a distance, you’ll roll up your sleeves and work alongside volunteers whenever possible.

Whether helping clean animal enclosures, supporting events, gardening, preparing enrichment or assisting around the sanctuary, you’ll lead by example and build relationships through teamwork.

Culture & Wellbeing

Promote Hopefield’s values every day.
Notice when volunteers may need extra support.
Help resolve small issues before they become problems.
Encourage teamwork and kindness.
Make sure everyone feels included.

Communication

Keep managers informed of any concerns.
Share volunteer successes.
Pass on ideas from volunteers.
Help improve the volunteer experience through feedback.

Standards

Promote safe working practices.
Encourage high standards of animal care.
Help volunteers understand why their work matters.
Lead with positivity and professionalism.

About You

You’ll be someone who naturally enjoys helping people.
You’ll love talking to people from all backgrounds and helping them feel welcome.
You don’t need to have all the answers—but you’ll know how to encourage people, solve small problems and create a positive atmosphere.

Most importantly, you’ll genuinely enjoy seeing others succeed.

We’d Love You To Have

Excellent people skills.
A caring and positive personality.
Confidence speaking to individuals and groups.
Good organisational skills.
Ability to motivate others.
Calm under pressure.
A team-first attitude.
Passion for animal welfare.
Experience working with volunteers, hospitality, customer service or charities would be an advantage but isn’t essential.

What Success Looks Like

A successful Volunteer Experience Lead will ensure:

Volunteers feel welcomed from the moment they arrive.
Volunteers know they are appreciated.
Volunteers build friendships and feel part of the Hopefield family.
Volunteers leave smiling and wanting to return.
Staff and volunteers work together as one team.
Volunteer retention continues to improve.
Volunteers recommend Hopefield to friends and family.

Our Values

Every decision should reflect Hopefield’s values:

Compassion
Kindness
Respect
Teamwork
Positivity
Continuous Improvement

Pay: £24,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking
Sick pay

Application question(s):

Please write a covering statement explaining why you're the perfect candidate for this role, highlighting any relevant experience you've previously had.

Work Location: In person

Quick apply

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